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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that A & J Repairs meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A & J Repairs include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMrs. Betty Lamb, Owner Mr. Richard Lamb, Owner
Lawn & Garden Equipment & Supplies Lawn Mowers - Sharpen & Repair Small Engine Repair
Products & Services
A & J Repairs offers outdoor equipment sales, service and repair for most major dealers.
3331 Taylor Rd.
Loomis, CA 95650 (916) 759-9461 (916) 652-0917 Directions
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Additional Phone Numbers
- (916) 759-9461(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I wasted a week and a half waiting for them. "Yes, they could do the work" when I dropped off the lawn tractor. Today, "No they don't do the work". I called in advance to be sure they work on my Craftsman lawn tractor -- and that they could fix a small leak from the transaxle seal. Yes, bring it over, they said. They called the next day to say the I needed to replace the transaxle at a cost of about $1200. The tractor is only four years old and showing no signs of failure of the transaxle. So, I ask for a bid to replace the main components. They would call me the next day, they said. No call. So, I went back to the shop the following day to discuss the repair. Workman isn't there, won't be back for about a week. So, I wait. Today, he calls and notifies me that no he doesn't do repairs, only full replacements (apparently). Now, a week and half later, I have to find someone else who will do the work. While I was waiting for the workman to return, I picked up the tractor because I needed to mow. When I got home, the tractor misfired badly when started up. Now, I'm fixing two problems. I don't have any proof that they did something to my tractor... I wasn't there. I only know that it ran fine when I dropped it off and even during their tests, they said. But now it doesn't. The problem only developed during their possession of the tractor. Still, no offer to look at it or help to correct the problem. I'm not demanding anything -- that's too much fighting. But, I want potential customers to know of my experience. Too many bad things happened, unfortunately. This was my first time using their service. They are convenient to my home so I hoped they would be a good service provider. I'm looking elsewhere now.
Desired Settlement: None
Business' Initial Response
|6/26/2012||Problems with Product/Service|