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Better Business Bureau ®
Start With Trust®
Northeast California

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tru-Green meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Tru-Green include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Tru-Green
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 17, 1990 Business started: 03/01/1968 Business started locally: 03/01/1968 Business incorporated: 06/12/2009 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Donny Martindale, Office Manager
Contact Information
Principal: Mr. Donny Martindale, Office Manager
Business Category

Landscape Maintenance

Alternate Business Names
TruGreen Limited Partnership
Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

  • 1700 N Market Blvd Ste 103

    Sacramento, CA 95834


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Additional Email Addresses

  • - eQuote
  • - Communication/Mass Email
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Complaint Detail(s)

8/19/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have been a happy user of tru-green chem lawn services for 11 years. I would pay for a year of service which includes 9 trips to fertilize our lawn. All of a sudden they stopped coming in spite of repeated phone calls from the office saying they were going to be there. I talked to the main office in Texas three times and kept waiting for them to resolve the issues with my lawn. In the mean time the lawn has yellowed and developed lots of weeds. I finally canceled service and expected a refund of $412, the amount of money I gave them at the beginning of the year. They came out twice, but the service they sell doesn't do any good with only two trips to the house. The package involves 9 trips and you need all nine to adequately treat the lawn. So the two trips they made were wasted since they did not, for what reason I cannot find, finish the applications. I made appointments with "supervisors" and they did not show. I received a check for $284.70. They are shy $127.30. Product_Or_Service: Lawn service Account_Number: XXXX-XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I would like them to issue a check for $127.30.

Business Response: Business' Initial Response
After reviewing the account. Credit was issued to the account and a refund will be processed as of August 7, 2013, per the previous customer's request.

6/28/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: They broke standard policy as we have prepaid every year of many we have had service. We have never had Trugreen come to service before submitting a prepayment for all the year's service.

Desired Settlement: Remove $75 charge made for service without authorization

Business Response: Business' Initial Response
Upon review of the account, TruGreen issued a credit in the amount of $73.55 to the account on May 17, 2013. The account is cancelled and has a zero balance.