BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Proscapes Landscape & Design, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Proscapes Landscape & Design, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Jeffrey Corbitt, Owner Mrs. Jennifer Corbitt, Vice President
Landscape Contractors Swimming Pool Service & Repair
Industry TipsHiring a Contractor in California: Essential Tips
3173 Fitzgerald Rd
Rancho Cordova, CA 95742 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Proscapes poured the concrete for a backyard patio. After the concrete had cured, a dark discoloration/blemish remained down the length of the patio. During the week of October 28, 2012, ProScapes poured the concrete for my new patio. A large irregular area of dark blemishes were clearly visible throughout the patio. ProScapes told me to wait a couple months after the rainy season for the concrete to cure properly. One neighbor said if the concrete was poured when the temperature was below 50 degrees it would not cure properly. I researched this information online and found this to be true. I also checked the temperatures for Sacramento during the week the concrete was poured. The temperature had dropped below 50 degrees the week they poured the concrete. Proscapes replied that their criteria for pouring concrete was no lower than 40 degrees. By May there was no change in the appearance of the concrete. In June they recommended sealing the concrete to make the blemishes less visible at no extra charge. It did not work. One of the workman accidentally scraped the cement and left a 12 inch mark at the entrance of the patio. This damage was never addressed. The dark blemishes extend almost the entire length of the 38 foot patio. The width of the discoloration varies from 2 feet to 8 feet wide. It is quite noticeable to family and friends. The payment amount of the entire project was $27,940. I made the following payments by check as requested. Deposit/Plan Deliver $2,794 Start of the project $4,470 At Underground $4,470 At concrete forms $4,470 At concrete Pour $4,471 At water Feature $4,471 Completion of project $2,794 The owner of the company came out October 3, 2013 and said he was going to research the problem to find a solution. That was three weeks ago. It has been a year since the project was started.
Desired Settlement: The manager of the project gave me a signed handwritten statement proclaiming the following: "Concrete blemish and color was discussed at job completion on 11/12/12. If patched area is not satisfactory after concrete is fully cured (1-2 months) then we will address issue and resolve the problem. If sealing the concrete will make blemish blend we will seal patio and sidewalk at no charge." The problem has not been resolved. Therefore, I am requesting a refund of $4,471 for the concrete pour and $2,794 for completion of the project. Total: $7,265.
Initial Business Response
Proscapes response is not acceptable and prompts the following questions:
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.