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BBB Accredited Business since

Yates & Co. Jewelers

Phone: (209) 523-1442 Fax: (209) 523-7936 3501 McHenry Ave Ste F18, Modesto, CA 95356 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Founded 1989 we specialize in fine jewelry and alternative metal jewelry. We have several experts on staff to help you choose the right ring as well as purchasing gold and other precious metals.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Yates & Co. Jewelers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Yates & Co. Jewelers include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Yates & Co. Jewelers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 01, 2004 Business started: 01/08/1988 Business started locally: 01/08/1988 Business incorporated 12/20/2006 in CA
Type of Entity


Business Management
James Yates, Owner
Contact Information
Principal: James Yates, Owner
Business Category

Jewelers - Retail

Refund and Exchange Policy
Most items can be returned within 30 days from the date of purchase. Special orders, items that have been worn, scratched, sized or worked on by a jeweler are not eligible for return. Chamilia beads are not eligible for return. Sale items are not eligible for return.
Service Area
Central Valley
Alternate Business Names
Products & Services

We carry several high end brands including Alwand Vahan, Parade, Beverly K, Chamilia, and many more. We carry platinum, gold, white gold, silver, titanium, cobalt, tungsten, and palladium all in stock. Jewelry repair and anything jewelry related.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.