BBB Accredited Business since
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In 1937 Harry Marks & Dr.Moon founded Rogers Jewelry. With vision, foresight & dedication, the founders built their company on the principles of providing quality jewelry, friendly service & credit while maintaining the highest standard of integrity.
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A BBB Accredited Business since
BBB has determined that Rogers Jewelry Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Rogers Jewelry Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Roger Marks, CEO Mrs. Lori Arnold, Human Resources Ms. Jayme Bond, Credit Department Mr. David Kirk, Store Manager Mr. Bart Marks, Vice President Mr. Robert Marks, President/CFO
Jewelers - Retail Jewelry Repair Jewelry Designers
Service AreaCentral Valley
Alternate Business NamesRodgers Jewelry Company Inc.
Products & Services
Roger Jewelry Company is a jewelry store that specializes in custom jewelry design and jewelry repair.
3600 Sisk Rd Ste 6
Modesto, CA 95356 (209) 527-8713 Directions
8521 Bond Rd
Elk Grove, CA 95624 (916) 714-2590 (800) 877-4221 Directions
9217 Sierra College Blvd # 120
Roseville, CA 95661 (916) 782-1505 Directions
965 E Bidwell St
Folsom, CA 95630 (916) 984-8665 Directions
PO Box 3151
Modesto, CA 95353
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Ring priced at 459.00 for over 30 days. When attempting to purchase the sales clerk stated the tag inside the ring said 750.00 We visited rogers jewelers on several occassions which during the first visit over 30 days ago we spotted a ring for our 20th anniversary that I fell in love with. We visited rogers again a week ago for ring cleaning and once again admired the ring. On both ococcasions the ring was priced at 459.00 on a marker which stood soley in front of this one ring that stood alone from all other displays. My husband attempted to purchase the ring on 11/30 at which time the sales clerk stated the ring was 750.00 and that the price displayed was incorrect. He informed them this was false advertising of an item for over a month. They then stated the best they could do is knock off 100.00 for their error. Business ownera cannot advertise an item then change their mind.
Desired Settlement: We are seeking to purchase the ring as the price advertised for over a month. 459.00
Initial Business Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: Got ring sized .50 carat E in color VVSI 2 quality on a 18 k white gold traditional setting to size 4.5 when I got it back there was a huge visual black inclusion and tiny other ones around it. There were no visual inclusions on it before I brought it in. They said they're not in the market for a marquise and will not help me. Product_Or_Service: ring sized Account_Number: XXXXXXXXJ
Desired Settlement: DesiredSettlementID: Replacement Same exact diamond I had before I brought it in to get it sized
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: I bought a ring from the company that caused a severe allergic reaction to my girlfriend's finger. Returned ring and they are stating "repossesion" I bought a ring in June 2011 for my girlfriend.It was a 5 diamond stone ring and a band that I was told was only palladium in it.Signs of irritation began showing in October 2011 and escalated to the point of her finger getting open sores, dead and cracking skin and discoloration of her finger by March.She stopped wearing the ring thinking she may have had a reaction to a lotion mixed with the ring or the ring being too tight.Her finger began to get better. She tried wearing the ring again and the condition worsened.We got the ring tested by another source and were told that it contained nickel and zinc (something I was told did not get put into the ring).Went to the doctor in May 2012 and was put on medicated ointment and was advised to not wear the ring.This was reported to Rogers.They stated that the band, when extended originally, had a piece that contained nickel among other products. Therefore, the ring provided was not what was paid for. I stated that I would like a refund and to return the ring.I did not want to make payments on a ring that she could not wear.Their "solution" was to redo the band in which I agreed originally thinking it would be okay, but when retested, traces of the other products were once again found.I told Rogers of this information and I reitterated that the dr advised not to wear the ring under any circumstance and I could not make payments for a ring that cannot be worn.Rogers company took that as I could not afford the ring and that is the only reason I wanted to return it.They took the ring back and reported two months of late payments and a repossesion to the credit agencys.I did not miss any payments and willingly gave the ring back, they did not have to "reposses" it. They just had to take back a product that was sold to me under false pretenses.Regardless if the original piece was correct and the extended piece was the issue, the final product I was provided was not what was agreed upon.Even after voicing these concerns to them, their last solution was to provide me a store credit that can be used ONLY if I buy a product that is double the amount I had paid for the ring of $1752.Not only have they seriously damaged my credit score, cost me money having to pay for medical ointments, antibiotics and dr visit copays, but now they are trying to provide a "solution" that is going to cost me more money! They stated that they could not resell the ring since it was used and they had to break it down to try to save any minerals that they could and that is why they cannot refund me and have it listed as a repossesion. When I told them AGAIN the reasoning for returning it, all they could say is "well technically, we did take repossesion of it." That is true, but technically, they did also provide a ring that caused severe damage due to negligence on the company's worker that extended the piece. On top of that, even if I had kept the ring, my girlfriend was not cleared to wear ANY sort of band on that finger until early November. Therefore, I again would have been paying for months on a ring that she wouldn't be able to wear. I really tried to work with the company but after so much time and effort and the only solution being offered is one that would cost me at least $1750 more, I find it unacceptable and need help in getting a fair deal. I am trying to get an engagement ring for my girlfriend and this issue is keeping me from getting any sort of financing from other companies as it has dropped my credit score 177 points.
Desired Settlement: I would like the late payments for a ring that could not be worn taken off of my credit report. I would also like the "repossesion" report taken off of my credit report. In returning the ring, I was NEVER notified that it would be reported as a repossesion, I just found out when I looked at my report Friday November 23, 2012. Lastly I would like a refund of $1752 (the amount I paid for the ring). The reasoning being that for the full time I had the ring, it was not the product I paid for due to the elments in the extended piece. I paid for only palladium and was provided that in addition to nickel and zinc. Any agreements that were entered should have been void once they provided the product that differed from what I bought. The only reason it was caught months later is because that's how long it took for her finger to react. All I want is a fair deal and I do not think that is asking for too much. My parents (***** and ****** ******) have put in a lot of money into their company and I was going to follow suit but this whole ordeal is really starting to change my mind.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.
|9/28/2011||Problems with Product/Service|