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BBB Accredited Business since 06/05/2000
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In 1937 Harry Marks & Dr.Moon founded Rogers Jewelry. With vision, foresight & dedication, the founders built their company on the principles of providing quality jewelry, friendly service & credit while maintaining the highest standard of integrity.
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A BBB Accredited Business since 06/05/2000
BBB has determined that Rogers Jewelry Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Rogers Jewelry Company's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||4|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||4|
Type of Entity
Incorporated: July 1940, CA
Contact InformationPrincipal: Mr. Roger Marks (CEO)Customer Contact: Mr. Robert Marks (President/CFO)Mrs Lori Arnold (Human Resources)Ms. Jayme Bond (Credit Department)Mr David Kirk (Store Manager)Mr. Bart Marks (Vice President)
Jewelers - Retail, Jewelry Repair, Jewelry Designers
Products & Services
Roger Jewelry Company is a jewelry store that specializes in custom jewelry design and jewelry repair.
Alternate Business NamesRodgers Jewelry Company Inc.
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northeast California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Rogers Jewelry Company is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews in July 2012.
BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
Industry Tips for Jewelers - Retail
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BBB reports on known significant government actions involving business' marketplace conduct.
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