BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Gold USA of Sacramento meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Gold USA of Sacramento include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. John Lee, Owner
Jewelers - Retail Jewelry Designers
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Consumer states: Ring said to be 10K CZ but turned silver and turned jungle green. She charged me $10.00 to replate which turned again green. She said her son send out to replate. I bought so much from them. They know me and I know a lot of people. I will deal with the first jewelry shop, he's honest and never has his jewelry turned. I spoke to him about them. He does not sell plated jewelry.
Desired Settlement: Consumer states : Replace ring 10K CZ nugget, + 2 ring. Don't want necklace replaced. I spent over $400.00.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: On or about may 20th 2012 i entered into a deal with Mrs. ***** (owner) at Gold USA, SHE WAS TO MAKE ME A RING, of 14kt gold at an approximate weight of not less than 40 grams, and not more than 42 grams. I supplied the gold and the diamonds for this ring of aprox. 45-50 grams gold and about 62-64 diamonds. The ring was cast and sized and i went in to check the fit. Perfect! After that I waited and waited for them to complete the ring before I handed over the diamonds to be set. But each time they said they wanted the diamonds first. So reluctantly i gave them the diamonds on or about the 8th or so of May hoping to have the ring by mothers day. Finally when i did go to pick up the ring i noticed that this was not the ring i had previously handled, worn tried on and fitted, and these were none of the diamonds i had given her that were actually set in the other ring that i personally had witnessed and worn. I came in to pick up my ring on thursday 17th approx. closing time 6;45 or so. The ring looked "suspicious"......being it was closing time and the lighting was poor, I couldn't tell for certain what was not right about the ring. Finally when i got home and took a good look at the ring, it was obvious that this ring i was handling was not in fact the same ring i had handled before. So the first thing the next morning i returned to the business to find that they were "closed". Finally when i was able to get back over there i asked what had happened to the ring and my diamonds?
Desired Settlement: DesiredSettlementID: Replacement I would like to have my diamonds and ring replaced with the original diamonds i had given her to be made with, and to be sized correctly as should be with any custom jewelry.
Business' Initial Response
Gold USA of Sacramento is a community jewelry store that have served thousands customers in our eight years of existence. Doing anything from a simple battery change to complex custom work.
****** ****** has been a repeat customer for approximately 5 years and has been referred to us by his son, whom is a satisfied customer.
We have performed four repairs and special orders for Mr. ******, and it seems there is a similar repetition to his cycle of business with us. Initially he picks up his order appearing to be satisfied, yet he appears days or even weeks later addressing his distress. Somehow the weight of gold is missing, stones have been changed, or some other gripe. He uses his imposing figure, and voice to intimidate and to coerce what he wants.
Satisfaction is our main goal, and to each demand we offered a solution. Adding gold, replacing CZ, and even diamonds.
In this recent and last encounter with Mr. ****** he appeared with a damaged ring we made for him last year. On good faith I offered to remake the ring for him. As soon as this was offered he wanted to change the dimensions of the ring and brought other rings to add to the ring. We clearly agreed on a design, and labor costs as indicated on the receipt. He brought some loose stones as well to add to the order. Keep in mine the appearance of loose stone are different than set stones.
Upon completion, he appeared once again happy. And even signed a declaration that he was satisfied and will not complain again. As predicted he showed up several weeks later with a complaint, this time the ring is cheaply made and so on and so forth. He appeared with his roommate acting as some other figure. And even spoke of gun use over the phone. And finally this complaint to BBB.
Since satisfaction is so important to us. I have contacted Mr. ****** regarding this fact and now are in the process of remaking this ring. He refuses to pay a design custom fee, because in his own words, " it's my design why do I have to pay for it?." it is frustrating when you try to give utmost customer service, yet people try to take advantage, and extort your services.
Feel free to contact us if you have any further questions, or concerns.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.