If yes, click here to login.
BBB Accredited Business since
Phone: (530) 329-5556 PO Box 563, Dobbins, CA 95935 View Additional Web Addresses
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Erika's Delights meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Erika's Delights include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Erika Pearson, Owner Mr. Albert Moulder, Office Manager/Registered Gemologist
Jewelers - Retail
PO Box 563
Dobbins, CA 95935 (530) 329-5556
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Their website stated a ring was .925 sterling silver & I even emailed asking why the picture on line wasnt as silver & shiny as it should've been & someone replied saying its the lighting or camera. When I got the ring it wasnt a full circle, more lopsided to the right. The ring also looked as if it had been cheaply cut in half & welded together multiple places. I honestly didnt mind, it was character. The ring wasn't even marked .925 as they say online, which didnt bother me as their site states they make each ring to order so I figured they forget to stamp it. Now, a few months later, I found a nice stone & pulled the ring out of the box I stored it in & the ring has completely changed!!! The cheap silver coat is wearing off showing its true brown/ black mess underneath. Where the stone sets & ring meet is showing some strange white glue like material. I called with no reply yet. Im just glad I didnt order a gold ring & really waste my money.
Desired Settlement: I would like my moneys refunded including shipping costs, which was 13.74 total. They should remove their BBB accredited slogan off their website as well & accurately post their products as thin silver plated not pure .925 sterling silver.
I am very sorry you are unhappy with the ring setting we like our customers to be satisfied with their purchases. We have given you a full refund through Paypal (Transaction ID # *****************) in the amount of $13.74, the cost of the setting ($9.99) plus shipping ($3.75). I am sorry we were unable to contact you sooner. You had called on A Sunday and we are not open then. We tried contacting you and left a message, but have not received a return call.
All of our ring setting are sterling silver. If you take the ring setting to a jeweler and have it tested you will find out it is sterling silver. We have sold thousands upon thousands of sterling silver settings and have never once had the purity of our settings questioned. All of our ring settings have a small 925 mark (sometimes faint) on the inside band in the ring. You are seeing black and brown because the ring has tarnished. All sterling silver will eventually tarnish when exposed to the air. Silver oxides causing the outside of silver to become brown and black. The only way sterling silver will not tarnish is if the sterling silver is plated with rhodium, gold, platinum, or composed with argentium or if it is kept in an air tight plastic baggie with anti tarnish strips. Sterling silver needs to be regularly cleaned with silver cleaner to prevent tarnishing. If you live an area that is more humid silver will tarnish at a quicker pace.
You are also saying the ring setting looks cheaply made and looks welded together. These are made from molds and are one solid piece, there is no welding. You are saying their is a white glue like substance. There is no glue on the ring settings. When you purchase a brand new ring settings they require a final polish after setting your gemstone. You will see the white substance in the grooves of the design on the setting. The more detailed the design the more polishing it requires.
The ring setting you purchased has a swirl shank and does not have a completely round shank. If the ring was lopsided and not made right had you contacted us sooner we would have shipped you out replacement. It has been over 4 months since you ordered this ring.
If you plan on buying anymore sterling silver ring settings in the future take into consideration what I have told you. There are several other sellers out there who sell the same type of ring settings, same process to make them. If you ordered one today from them I can guarantee you will end up with the same quality ring setting. I hope I have answered all of your concerns and am trulely sorry for any inconvenience this has caused.
Have a good day