BBB Business Review
This Business is not BBB accredited
Phone: (530) 221-5600 View Additional Phone Numbers 2774 Tarmac Rd Ste 1, Redding, CA 96003
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Village Kitchen include:
- Failure to respond to 1 complaint filed against business
- BBB does not have sufficient background information on this business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Additional Complaint Information
Complaints contain a pattern of serious allegations that customers paid for kitchen accessories that were never delivered. Some customers complain that they received incomplete shipments or that items were broken. Most claim when attempting to contact the company by telephone inquiring about their order, they only receive an automated message and are only able to email the company to which they fail to receive a reply.
In some cases, customers report receiving their merchandise. In other cases, the company responds to BBB complaints by offering a refund.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMs. Ann Bate, Owner
The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within 7 days. Credit card payments must be credited within one billing cycle.