BBB Business Review

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This business is not BBB accredited.

Shakya Design

Phone: (530) 926-2562 804 Pine Ridge Ave, Mount Shasta, CA 96067 http://www.shakyadesign.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Shakya Design include:

  • 10 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Shakya Design include:

  • Length of time business has been operating
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 8
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 10

Additional Complaint Information

Complainants form a pattern in which consumers allege that after they are told their orders will take two weeks to process and an unknown amount of time to make, they wait up to three months to receive their order. Complainants also allege they experience difficulty contacting Shakya Design during this time period.

Shakya Design responds to complaints by stating the merchandise has shipped or the consumer has been refunded. In some cases, the company cites issues with the entities used to ship items. In other cases, the company states that some items became unavailable and the consumer's credit card was never charged.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Shakya Design
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 16, 2007 Business started: 01/31/1996 Business started locally: 01/31/1996
Type of Entity

Partnership

Business Management
Ms. Kate Cowsky, Co-Owner Mr. David Cowsky, Co-Owner Ms. Thea Cowsky, CSR
Contact Information
Principal: Ms. Kate Cowsky, Co-Owner
Customer Contact: Ms. Thea Cowsky, CSR
Business Category

Internet Shopping

Additional Information

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within 7 days. Credit card payments must be credited within one billing cycle.

Industry Tips
Shopping Online, By Catalog, Mail, or Telephone
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.