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BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Internet access services for residential and business. DSL, T1, Fiber, Fixed Wireless, WiFi.
Web hosting, server hosting, enterprise email hosting and filtering.
VOIP digital phone service for residential and business.
Business computer network management and consulting. Firewalls, Security, Networks, etc.
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A BBB Accredited Business since
BBB has determined that Succeed.net meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Succeed.net include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
The number is 84640.
Type of Entity
Business ManagementMr. Robert Lavelock, Owner Mr. Peter Souza, oWNER
Internet Services Computers - Networks
Products & Services
Succeed.net sells the following brand(s): Cisco, Sonicwall, Dell, Peplink, Apple, Microsoft.
Succeed.net offers the following product(s): Internet Access Service, VOIP telephone services, Web hosting, Email hosting, Server Hosting in Datacenter, Business computer service and support, IT Consulting.
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
Method(s) of PaymentChecks and Major Credit / Debit cards (Visa, Mastercard, American Express)
Refund and Exchange Policy30 day refund on some services.
Alternate Business NamesClear Connections Clear Cxn Inc. Coastal Web Online Corporation
Products & Services
Succeed.net is a full-service Internet and IT services provider.
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Email Addresses
- - Customer Service
- - Technical Support
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: This companys internet service was down for 5-7 days and will not provide a credit. I signed up for this internet service back in Nov 2012. I told them we use the IPO phones, they told me they use IPO phones also their internet service can handle these phones. Their has been problems with service going down for 20 30 minutes at a time. We have to restart our system each time 'THAT IS DOWN TIME FOR THE COMPANY" Two invices ago (Two Months)I asked for a credit for the 5-7 days my IPO phones were not working. I got a call today 6/24/13 from the Tech support telling me this type of internet service they told me I needed for my Phones dose not get credits I need to upgrade to a more expence plan. They are charging for a 6 gig internet service, even today I am getting 5.04, but being charged for 6. Most of the time I am down to 4 gigs. When I enrolled with this company their was no information telling me their internet would be down and my phone would not work. I am looking for a credit for the internet service they are providing compare to the internet I am getting.
Desired Settlement: Refund me for the service I have been receiving compare to the internet service they are providing.
Business' Initial Response