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BBB Accredited Business since

Additional Locations

Phone: (530) 674-4638 970 Reserve Dr  Ste 100, Roseville, CA 95678 View Additional Email Addresses View Additional Web Addresses

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Internet access services for residential and business.  DSL, T1, Fiber, Fixed Wireless, WiFi.
Web hosting, server hosting, enterprise email hosting and filtering.
VOIP digital phone service for residential and business.
Business computer network management and consulting.  Firewalls, Security, Networks, etc.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 10, 1999 Business started: 01/01/1991 in CA Business incorporated 05/18/1995 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
The number is 84640.

Type of Entity


Business Management
Mr. Robert Lavelock, Owner Mr. Peter Souza, oWNER
Contact Information
Principal: Mr. Robert Lavelock, Owner
Customer Contact: Mr. Peter Souza, oWNER
Business Category

Internet Services Computers - Networks

Products & Services sells the following brand(s): Cisco, Sonicwall, Dell, Peplink, Apple, Microsoft. offers the following product(s): Internet Access Service, VOIP telephone services, Web hosting, Email hosting, Server Hosting in Datacenter, Business computer service and support, IT Consulting.

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Method(s) of Payment
Checks and Major Credit / Debit cards (Visa, Mastercard, American Express)
Refund and Exchange Policy
30 day refund on some services.
Alternate Business Names
Clear Connections Clear Cxn Inc. Coastal Web Online Corporation
Products & Services is a full-service Internet and IT services provider.

Additional Locations

  • 1112 I St Ste 230

    Sacramento, CA 95814

  • 970 Reserve Dr
    Ste 100

    Roseville, CA 95678


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/8/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: This companys internet service was down for 5-7 days and will not provide a credit. I signed up for this internet service back in Nov 2012. I told them we use the IPO phones, they told me they use IPO phones also their internet service can handle these phones. Their has been problems with service going down for 20 30 minutes at a time. We have to restart our system each time 'THAT IS DOWN TIME FOR THE COMPANY" Two invices ago (Two Months)I asked for a credit for the 5-7 days my IPO phones were not working. I got a call today 6/24/13 from the Tech support telling me this type of internet service they told me I needed for my Phones dose not get credits I need to upgrade to a more expence plan. They are charging for a 6 gig internet service, even today I am getting 5.04, but being charged for 6. Most of the time I am down to 4 gigs. When I enrolled with this company their was no information telling me their internet would be down and my phone would not work. I am looking for a credit for the internet service they are providing compare to the internet I am getting.

Desired Settlement: Refund me for the service I have been receiving compare to the internet service they are providing.

Business Response: Business' Initial Response
We are truly sorry for the frustration. We can find no indication that this customer fixed wireless (aka Wireless DSL) internet service was offline for ever more than hours since installation. All our service speeds are listed as "up to" the speed listed and on an agreement signed by the customer. This is typical of all "best effort" fixed wireless or DSL services from any ISP company. Our dedicated and business grade Internet services do have service level agreements, but are of course, more expensive to provide and therefore priced higher. All testing done to the customer radio hardware shows it gets full speed and is capable of at least 3 times that amount. Once it is handed off to customer via an Ethernet connection is the customer responsibility for their internal network. While I know it would be great if the ISP was responsible for your entire internet experience including all your personal hardware and third party vendors, this is not practical. While a large number of our users enjoy the use of VOIP phones on our network, it appears this primary issue is with a third party VOIP phone provider which we have no control over, but are willing to help troubleshoot. Like all ISP's we can not guarantee our service for any purpose because there are too many third parties involved. We would be happy to escalate the troubleshooting involved to at least get to the bottom of the problem. Our terms and conditions are located here: Except from our terms and conditions: "Succeed.Net makes no warranties of any kind, whether expressed or implied, for the service it provides. Succeed.Net also disclaims any warranty of merchantability or fitness for a particular purpose. Succeed.Net will not be responsible for any damage you suffer from use of our Services. This includes, but is not limited to, loss of data resulting from delays, non-deliveries, equipment damage, or service interruptions caused by its own negligence or your negligence or misuse." This is typical of all ISP's and not something unique about Succeed.Net services. We do hope we can help improve your experience with our service.