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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
We are a family owned and operated full service insurance agency specialiizing in:
AUTO, HOME, COMMERCIAL, MOTORCYCLE & RECREATIONAL, LIFE & HEALTH also.
Offering some of most trusted and proven product providers in the industry (Safeco, Mapfre, Allied,CSE, Foremost/Farmers, Kemper Preferred, Progressive, Liberty Mutual, Hartford, Zurich, Lloyds,StillWater, CommerceWest, National General, Permanent General, Alliance United, Explorer Preferred, Travelers, Workmens, and more) We work hard so you don't have to. Put our knowledge and expertise to work for you today.
We have a combined experience of nearly 30 years in the industry and have made placing affordable high quality insurance products for our customers our number one priority, give us an opportunity to show how having an expert on your side can make for you.
A BBB Accredited Business since
BBB has determined that Alexander & Alexander Insurance Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Alexander & Alexander Insurance Corporation include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Insurance
Phone Number: (800) 927-4357
The number is 0F51733.
Type of Entity
Business ManagementMr. Khalik Alexander, President Mrs. Theresa Catapang, Owner
Insurance Services - Commercial Insurance - Accident & Health Insurance - Auto Insurance - Health Insurance - Homeowners Insurance - Life Insurance - Rental Insurance - Disability Insurance - Property Insurance - Workers Compensation
Products & Services
Alexander & Alexander Insurance Corporation sells the following brand(s): Alliance United, Allied, CommerceWest, CSE, Explorer Preferred, Foremost/Farmers, Hartford, Infinity, Kemper Preferred, Liberty Mutual, Lloyds, Mapfre, National General, Permanent General, Progressive, Safeco, StillWater, Travelers, Workmens, Zurich
Alexander & Alexander Insurance Corporation offers the following product(s): Auto Insurance, BOP, Commercial Auto, Commercial Property, Dwelling Fire, Earthquake, Flood, General Liability, Home Insurance, Inland Marine, Life & Health, Motorcycle , Renters Insurance, Roadside Assistance Plans, Umbrella, watercraft, Workers Comp
Method(s) of PaymentCash / Check / Charge / Debit
Refund and Exchange PolicyNo problem goes unresolved. We are here for you now and always.
Alternate Business NamesA&A Insurance Experts A&A Insurance Services Alexander & Alexander Insurance Services
9381 East Stockton Blvd Suite #200
Elk Grove, CA 95624 (916) 691-6222 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (916) 599-7591(Phone)
- (916) 691-6999 (Fax)
Additional Web Addresses
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.