BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Support By Techies include:
- 7 complaints filed against business
- 3 serious complaints filed against business
Factors that raised the rating for Support By Techies include:
- Length of time business has been operating.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||7|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints from consumers who allege that they are dissatisfied with tech support services provided by the company and have not received promised refunds. Some complainants indicate that the company charged their credit cards for more than the agreed amounts.
The company typically responds to complaints by fully refunding customers.
We wrote the business on July 22, 2014, requesting they provide to us steps they are taking to eliminate the underlying cause of complaints, if any.
The company responded on July 28, 2014 and August 5, 2014, indicating that they provide full refunds, but it may take time for refunds to reflect on customers’ accounts. The company also indicates that they do not have records of customers being over charged. The company informed us that they now inform customers of the time frame for processing refunds and have introduced new feedback and resolution procedures to better satisfy their customers.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementAnil Kumar, Owner Mr. Manoj Bajpai , CEO Mr. * Manjor, Manager
Information Technology Services
Products & Services
Support By Techies offers the following product(s): Company offers tech support services.