BBB Business Review

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This business is not BBB accredited.

OWMM Tech Support of USA, Inc.

Additional Locations

Phone: (916) 473-7978 340 Lyman Cir, Sacramento, CA 95835 http://www.owmm.com ! OWMM Tech Support of USA, Inc. is Believed to Be Out of Business !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.


Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 17
Total Closed Complaints 22

Additional Complaint Information

BBB files indicate that this business has a pattern of consumer complainants alleging that they sign-up for long term tech-support contracts, but are unable to reach the company by telephone or email when services are required. Complainants allege that when they spoke to technicians, they believed they were speaking directly to the original manufacturers because the technicians made no efforts to clarify that they were a third party. Additional allegations indicate that when consumers allowed technicians remote access  to their computers, files and documents would be removed or copied without their consent.

The company has not responded to complaints.

We wrote the business on August 25, 2014, September 04, 2014, and September 10, 2014, requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. As of today, we have not received a reply to our correspondence.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on OWMM Tech Support of USA, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 22, 2013 Business started: 01/03/2012 Business started locally: 01/03/2012 Business incorporated 01/03/2012 in CA
Type of Entity

Corporation

Business Management
Mr. Imtiaz Ahmad, Corp Agent Mr. Prashant Bhatnagar, Owner
Contact Information
Principal: Mr. Imtiaz Ahmad, Corp Agent
Principal: Mr. Prashant Bhatnagar, Owner
Business Category

Information Technology Services

Alternate Business Names
Oxygen for Windows and Mac Machines
Products & Services

This company offers online technical support.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.