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Northeast California
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Description

FREE CONSULTATION for Mobility Needs 
FULLY STOCKED SHOWROOM (refreshments served)Lowest Prices of any full service local supplierLowest Cost "White Glove" home delivery service
INSURANCE PRE-AUTHORIZATION 
FULL SERVICE (LOCAL) REPAIR SHOP
ITEMS AVAILABLE FOR RENTAL:
Rollators
Wheelchairs
Scooters
Knee Walkers
Powerchairs
Hospital Beds
Gel Overlays
Trapeze Bars
Patient Lifts
Overbed Tables
Passive Motion (Knee or Shoulder)
Cold Therapy
Mobility plus of California is a full service HOME MEDICAL EQUIPMENT SUPPLIER. Our knowledgeable staff will help guide you through insurance authorization issues, as well as find the right solution to your mobility independence need. We carry just about everything you may need with the exception of respiratory supplies. We will pre-authorize equipment through your insurance. Simply call to speak with a customer service staff for an over the phone "intake". Maintenance and repair services are provided by our Certified Repair Technicians. We will often be able to provide repair services even if you did not receive the equipment from us. Medicare patients will receive a loaner (Powerchair) while your repair is being completed. You are encouraged to come in and shop our showrooms and meet personally with our knowledgeable staff. We are here to help! 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mobility Plus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Mobility Plus include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mobility Plus
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: November 03, 2003 Business started: 05/04/1995 in CA Business started locally: 05/04/1995 Business incorporated: 10/21/2003 in CA
Type of Entity

Corporation

Business Management
Mr. Lawrence Paschett, President
Contact Information
Principal: Mr. Lawrence Paschett, President
Business Category

Hospital & Medical Equipment & Supplies Medical Equipment & Supplies Scooters - Medical Wheel Chair Lifts & Ramps Beds - Electric & Adjustable Rehabilitation Products - Pediatric

Method(s) of Payment
Cash, Credit, Checks
Refund and Exchange Policy
No Refunds after 3 Business Days. Returns after 3 Business days are for store credit, less 20% Restocking Fee.
No Returns or Exchanges after 5 Business Days.
No Returns on Special Order Parts or Items. 
Alternate Business Names
Mobility Plus of California
Products & Services

Mobility Plus specializes in mobility & home medical supplies.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (209) 466-3466(Phone)
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Additional Web Addresses

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Additional Email Addresses

  • - Customer Service

Complaint Detail(s)

7/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My Jazzy wheelchair was with them 3 months for repairs. It was returned with untightened back wheels. New chair pad, wrong size not original, and more 1. seat not in right position, I cannot sit up in it, it is to big, not original 2. arm rest will not adjust up, bolts missing 3. back wheels loose when delivered, still not right 4. rattles and makes noises 5. I was told that model is discontinued but they can still get parts, so they cannot replace it, BUT THE PARTS ARE WRONG 6. front WHEELS DRAG GROUND BECASUE OF POSTION OF THIN I THINK?

Desired Settlement: Either replace chair or make it usable with correct parts.

Business Response: Business' Initial Response
1. Regarding the issue of three months: This unfortunately is standard time it takes Medi-Cal to actually approve a repair and give us the time to get parts in once approved. Parts were ordered within 48 hours of receiving Medi-Cal approval. from then it generally takes 2 weeks to get parts, do the repair, and return the chair. 2. The seat may not have felt right because his original seat was bent and broken. The replacement seat is the exact manufacturer's original seat match based on his exact serial number. Adjustments are a patient option based on the simple use of a seat lever on the side of the seat. 3. Arm rest height can easily be adjusted for proper arm placement. This can be looked at during the house call scheduled for june 14th. At that time we will also address the claims of missing bolts. We will also look into the claim of rattles an noises. When the chair was delivered on June 3rd it checked out to be in perfectly safe and proper working condition. Any complaint will be addressed duriing the house call scheduled for June 14th. 4. As far as loose wheels. This was a human oversight on the part of a new company repair technician who is no longer with the company. the wheel bolts were re-tightened by our delivery tech on the the day the chair was returned. 5. In regards to replacement: without having originally sold the chair, and with no record of the date of purchase, we cannot know if this chair meets the over 5 year requirement for replacement. To summarize: While we do everything in our power to maintain only the highest standard in repair services, sometimes issues of patient discomfort do occur, especially when they may have become used to a bent seat or are a heavy outdoors user. Another unfortunate reality of power wheelchair use is that this type of equipment is not ideally designed for outdoors used, and in fact is generally covered only for indoors use. This patient is a heavy outdoor user and puts greater than average wear and tear on his chair. Keeping this situation in mind, we go out of our way to make our powerchair users comfortable and safe in the use of their chair. Our high customer service rating and reputation is built on going the extra mile in service. However, due to the insurance limitations and limitations of the equipment, we are not always able to perfectly meet the hopes and desires of all our customers. We will do everything reasonable and possible to resolve this complaint, and if it becomes possible in the future, we would be happy to replace his chair.

Consumer's Final Response
The company said the replacement seat is the exact manufacturer's original seat match based on his exact serial number. Impossible since base was replaced for this huge seat, original seat was about 3 in smaller and not as deep, now you lay it in to sit back because your legs would go t out straight to sit back. ****** who came by also took it for a ride and agreed the front safety wheels in front no longer sit up high enough and catch and rub and cannot be adjusted, and are already going bald in just a few weeks. Was told chair is discontinued, and still squeaks and clumps. Either replace chair or replace to better seat and base for the correct size seat and fix safety wheels and adjust chair. thanks ***** *****

Business' Final Response
07-05-13 our tech went to patients home and installed a new seat post and seat assembly. Tech also adjusted the castors. At this time this is all our company is able to do for the patient as we have done everything we can to make the patient happy. Patient will need to contact the company he received the chair from to get the date of purchase as the insurance will only cover a new chair every 5 years.

6/1/2012 Problems with Product/Service