Are You the Business Owner of Mobility Plus?
If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
FREE CONSULTATION for Mobility Needs
FULLY STOCKED SHOWROOM (refreshments served)Lowest Prices of any full service local supplierLowest Cost "White Glove" home delivery service
FULL SERVICE (LOCAL) REPAIR SHOP
ITEMS AVAILABLE FOR RENTAL:
Passive Motion (Knee or Shoulder)
Mobility plus of California is a full service HOME MEDICAL EQUIPMENT SUPPLIER. Our knowledgeable staff will help guide you through insurance authorization issues, as well as find the right solution to your mobility independence need. We carry just about everything you may need with the exception of respiratory supplies. We will pre-authorize equipment through your insurance. Simply call to speak with a customer service staff for an over the phone "intake". Maintenance and repair services are provided by our Certified Repair Technicians. We will often be able to provide repair services even if you did not receive the equipment from us. Medicare patients will receive a loaner (Powerchair) while your repair is being completed. You are encouraged to come in and shop our showrooms and meet personally with our knowledgeable staff. We are here to help!
Request a Quote
A BBB Accredited Business since
BBB has determined that Mobility Plus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Mobility Plus include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Lawrence Paschett, President
Hospital & Medical Equipment & Supplies Medical Equipment & Supplies Scooters - Medical Wheel Chair Lifts & Ramps Beds - Electric & Adjustable Rehabilitation Products - Pediatric
Method(s) of PaymentCash, Credit, Checks
Refund and Exchange PolicyNo Refunds after 3 Business Days. Returns after 3 Business days are for store credit, less 20% Restocking Fee.
No Returns or Exchanges after 5 Business Days.
No Returns on Special Order Parts or Items.
Alternate Business NamesMobility Plus of California
Products & Services
Mobility Plus specializes in mobility & home medical supplies.
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (209) 466-3466(Phone)
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My Jazzy wheelchair was with them 3 months for repairs. It was returned with untightened back wheels. New chair pad, wrong size not original, and more 1. seat not in right position, I cannot sit up in it, it is to big, not original 2. arm rest will not adjust up, bolts missing 3. back wheels loose when delivered, still not right 4. rattles and makes noises 5. I was told that model is discontinued but they can still get parts, so they cannot replace it, BUT THE PARTS ARE WRONG 6. front WHEELS DRAG GROUND BECASUE OF POSTION OF THIN I THINK?
Desired Settlement: Either replace chair or make it usable with correct parts.
Business' Initial Response
|6/1/2012||Problems with Product/Service|