This Business is not BBB accredited
Superior SystemsAdditional Locations
Phone: (209) 556-0777 *, Ceres, CA 95307
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Superior Systems include:
- Failure to have a required competency license.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
On BBB confirmed that Contractor's State License Board suspended the license of Superior Systems.
Type of Entity
Business ManagementMr. Manuel Torres, Owner
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Contractors & Systems
Industry TipsHiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
THIS LOCATION IS NOT BBB ACCREDITED
Ceres, CA 95307 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 280
Ceres, CA 95307 (209) 556-0777
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: HVAC unit installed at commercial property back in Early 2008. System under warranty-labor and material for 5 years. Early 2008 Manual ****** from Superior Systems installed a HVAC unit at a commercial property located on Thornton Road in Stockton, Ca. Since then had issues that ****** took care of. Last October 2011 the Compressor went out and ****** ****** replaced and charged labor but should of been covered under warranty. I did not complain and took care of the bill. Had another problem a few weeks ago June 27th that the AC system not cooling the space down. Contacted ****** and he initially said that he will make it out there to take a look. He did not go there and I have made numerous phone calls and sent him txt messages with no response. Sent a txt on June 29th with no response. Called him a few times after that as well. He ended up going on vacation between July 4th to July 8th. Spoke to ****** on July 9th and he said sorry I was on vacation that I will go out tomorrow July 10th. Told him that since he did not respond back to me that I had to contact another company. The other company did the troubleshooted the issue and did the repairs. ****** had said that he will cover the labor charge but that was not good enough since I purchased the system from him and that it is under warranty for labor and material. He was reluctant and then in the end he said he would take care of it which I assumed he will cover the total cost. I emailed him the invoice on July9th and have not heard back from him. Have sent txt messages, left voicemails and emails. His license is shown as being suspended in the system so he should not be doing any new work so I dont understand why he is so busy not to return my calls. I wish to be reimbursed the full amount of the repairs that were done July9th of $755.20. He did work back in October 2011 that we spent about $400 some dollar and then have to deal with the same issue that it was not cooling down the space again a few weeks ago. The tenant did not use the unit back in October because the weather cooled down and just started to use it again.
Desired Settlement: Reimbursment (Labor and Material) for repairs made by another company. ****** ****** from Superior Systems has been ignorng my phone call and has not responded back to me request.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|12/23/2011||Problems with Product/Service|