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Northeast California

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Superior Systems

Additional Locations

Phone: (209) 556-0777 *, Ceres, CA 95307 http://www.ssheatandair.com

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BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Superior Systems include:

  • Failure to have a required competency license.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Superior Systems
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 31, 2011 Business started: 11/06/2004 Business started locally: 11/06/2004
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
On BBB confirmed that Contractor's State License Board suspended the license of Superior Systems.

Type of Entity

Sole Proprietorship

Business Management
Mr. Manuel Torres, Owner
Contact Information
Principal: Mr. Manuel Torres, Owner
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Contractors & Systems

Industry Tips
Hiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    *

    Ceres, CA 95307

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 280

    Ceres, CA 95307 (209) 556-0777

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Complaint Detail(s)

8/20/2012 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: HVAC unit installed at commercial property back in Early 2008. System under warranty-labor and material for 5 years. Early 2008 Manual ****** from Superior Systems installed a HVAC unit at a commercial property located on Thornton Road in Stockton, Ca. Since then had issues that ****** took care of. Last October 2011 the Compressor went out and ****** ****** replaced and charged labor but should of been covered under warranty. I did not complain and took care of the bill. Had another problem a few weeks ago June 27th that the AC system not cooling the space down. Contacted ****** and he initially said that he will make it out there to take a look. He did not go there and I have made numerous phone calls and sent him txt messages with no response. Sent a txt on June 29th with no response. Called him a few times after that as well. He ended up going on vacation between July 4th to July 8th. Spoke to ****** on July 9th and he said sorry I was on vacation that I will go out tomorrow July 10th. Told him that since he did not respond back to me that I had to contact another company. The other company did the troubleshooted the issue and did the repairs. ****** had said that he will cover the labor charge but that was not good enough since I purchased the system from him and that it is under warranty for labor and material. He was reluctant and then in the end he said he would take care of it which I assumed he will cover the total cost. I emailed him the invoice on July9th and have not heard back from him. Have sent txt messages, left voicemails and emails. His license is shown as being suspended in the system so he should not be doing any new work so I dont understand why he is so busy not to return my calls. I wish to be reimbursed the full amount of the repairs that were done July9th of $755.20. He did work back in October 2011 that we spent about $400 some dollar and then have to deal with the same issue that it was not cooling down the space again a few weeks ago. The tenant did not use the unit back in October because the weather cooled down and just started to use it again.

Desired Settlement: Reimbursment (Labor and Material) for repairs made by another company. ****** ****** from Superior Systems has been ignorng my phone call and has not responded back to me request.

Business Response: Business' Initial Response
I have been in business for 8 years. Since day one, my maintenance policy is to give each customer a detailed contract of the work to be performed and all warranty terms and conditions. The 5yr. parts and labor warranty specifies that the unit be serviced twice a year by Superior Systems and was signed by Mr. ****** ******. Mr. ****** neglected to follow the terms of the contract and did not have his unit serviced since installation in his hair salon in 2008. My company was called out in 2011 due to the unit not cooling properly. At that time, the unit was filthy, the filters had never been changed, and the unit never received proper maintenance. Because I strive for 100% customer satisfaction, I again scheduled an appointment to service the unit. Mr. ****** expected that my company service his unit immediately during the 4th of July holiday. I was unable to accommodate his time frame; Mr. ****** chose to hire a different company to complete the service after the holiday. Mr. ****** is now angry and expects that my company is responsible for the fee charged by the other company. I regret that Mr. ****** is an unsatisfied customer; however, I will continue to use the same standard contract as it has worked well for the other 99% of my customers. I have requested that Mr. ****** show proof of maintenance records on the unit.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/23/2011 Problems with Product/Service
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