BBB Accredited Business since
Phone: (530) 674-5665 1571 Barry Rd, Yuba City, CA 95993
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A BBB Accredited Business since
BBB has determined that Kool Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Kool Air include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Kul Grewal, Owner
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems
Industry TipsHiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Air unit was installed however company failed to inform us of attic damage that was done resulting in ceiling tiles coming undone 7 years later. We had an air conditioning unit installed in our home about 7 years ago. The unit has been working fine however we noticed that our ceiling tiles in our living room are starting to come undone. We weren't sure why this was happening so we went in our attic and come to find out that there was cardboard boxes and loose insulation directly above the ceiling tile that is coming undone. From what it appears when the unit was installed one of the technicians made a whole in our attic and did a "quick fix" by placing a cardboard box and loose insulation where the whole is and failed to let us know of this incident. We immediately contacted Kool Air and the owner ********* ****** was extremely rude and said he was too busy to come and check out the issue. We made several attempts to contact him and he failed to return our phone calls. We finally got him to agree to come and check out the issue on Friday, May 24th 2013, however he failed to show up or call to let us know he was not coming. This owner has been extremely uncooperative and unprofessional. Our family has used his company on two different occasions for installation of air conditioning units but will never use him again nor refer him to anyone. We are asking that Kool Air repairs our ceiling tiles and fix the whole that was created in our ceiling.
Desired Settlement: We are seeking that Kool Air repairs our whole in our attic and fix the ceiling tiles that are coming undone
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.