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In Northeast California

BBB Accredited Business since

Kool Air

Phone: (530) 674-5665 1571 Barry Rd, Yuba City, CA 95993

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kool Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Kool Air include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Kool Air
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 29, 1999 Business started: 01/01/1994 Business started locally: 01/01/1994
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Sole Proprietorship

Business Management
Mr. Kul Grewal, Owner
Contact Information
Principal: Mr. Kul Grewal, Owner
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems

Industry Tips
Hiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

8/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Air unit was installed however company failed to inform us of attic damage that was done resulting in ceiling tiles coming undone 7 years later. We had an air conditioning unit installed in our home about 7 years ago. The unit has been working fine however we noticed that our ceiling tiles in our living room are starting to come undone. We weren't sure why this was happening so we went in our attic and come to find out that there was cardboard boxes and loose insulation directly above the ceiling tile that is coming undone. From what it appears when the unit was installed one of the technicians made a whole in our attic and did a "quick fix" by placing a cardboard box and loose insulation where the whole is and failed to let us know of this incident. We immediately contacted Kool Air and the owner ********* ****** was extremely rude and said he was too busy to come and check out the issue. We made several attempts to contact him and he failed to return our phone calls. We finally got him to agree to come and check out the issue on Friday, May 24th 2013, however he failed to show up or call to let us know he was not coming. This owner has been extremely uncooperative and unprofessional. Our family has used his company on two different occasions for installation of air conditioning units but will never use him again nor refer him to anyone. We are asking that Kool Air repairs our ceiling tiles and fix the whole that was created in our ceiling.

Desired Settlement: We are seeking that Kool Air repairs our whole in our attic and fix the ceiling tiles that are coming undone

Business Response: Business' Initial Response
***** and I, ********* ******, been friends for over 10 years. I helped with his A/C at his house about 10 years ago, hole in the sheetrock was from before I installed ducts in the attic. He wanted to install whole house of exhaust because he didn't have A/C yet. Now, its time to remodel their house again. They want me to pay for fixing old sheetrock ceiling tiles. If I had a hole in the living room, I would have complained 10 years ago. Not when I remodeling now to get something for free from their friend, ********* ******.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) First of all ********* and I are not friends, I "hired" him to install a new AC unit because my house did not have AC. ********* was paid for his services he did not do me a favor by "helping" me install an AC unit. We never said we had a hole in the living room, we said there is a hole in the attic which is causing the tiles in our living room to come undone. And second of all if this "business man" had responded to our phone calls or even came out to our house to see the problem we would not be dealing with this. Not once did he come out to our house to at least take a look. No one has been in the attic except for when the AC was installed. We are not trying to get anything for free we just want him to fix the mistake someone from his crew made and failed to tell us about 7 years ago in 2006. We are just asking for the right thing to be done.

Business' Final Response
Mr. ****** reiterates that the problem with the sheet rock tiles was not caused by his company. He does not feel like it is his problem, and he doesn't want to fix it.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

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