BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that Forster Heating/Air Conditioning/Sheet Metal meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Forster Heating/Air Conditioning/Sheet Metal include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Michael Forster, President
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems
Industry TipsHiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
What is a BBB Business Review?
About BBB Business Review Content & Services:
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Forster installed defective chimney piping resulting in improper operation of an small stove used for heating. Forster has refused to return my calls. Forster installed a small propane, gas log stove in my residence in 2010 for supplemental heat. The stove was designed to use outside air supplied through a two part chimney pipe, the cool air entering the outer portion of the divided pie and the hot exhaust gas would leave through an inner pipe. During the past few winters I had noticed the outer pipe getting hot enough it could not be touched without burning your fingers. Originally I attributed this to the all-metal construction of the pipe. This Summer while performing my annual inspection and service to the stove I decided to take the suspect chimney pipes apart. What I found was a large accumulation of soot in the cold air side, further inspection revealed large gaps between the male and female connection on the inner (hot exhaust) pipes allowing hot gas to migrate into the cold air supply side causing the outer pipe to become very hot when it should have remained cold. Clearly defective pipes were used in my installation. I sent an e-mail to Forster in July requesting they replace these defective pipes and subsequently in a phone conversation with ****** the owner agreed that since he was busy he would replace the pipes at a later date toward Fall. I sent another e-mail requesting the repair and in a phone call, ****** agreed to replace these pipes the next day. I had informed him in writing and verbally that I would not be home between 12PM and 2PM that day, however his workers came at 1PM to do the repair and left a business card with the time of 1:10. Since that time I have called numerous times and left messages, and e-mailed him to fix this once and for all however he has not returned any of my calls or e-mail. It is now getting colder and I am unable to use this stove for my supplemental heat. No attempt to rectify this issue has been made by Forster. I had made mention in all my messages that Friday between 12 and 2 I would be in a weekly meeting and Friday was the only day I had available but that has fallen on deaf ears. Using defective supplies and poor after the sale service is the reason for my complaint today
Desired Settlement: I want these defective pipes replaced ASAP as they never should have been installed in the first place, they present a carbon monoxide safety issue and inefficient operation of the stove causing a large consumption of propane that cost me over $800 during the past several Winter seasons. Safety of installation should be Forsters' primary focus but this clearly exceeds the boundaries of safety and fire prevention and must be corrected.
Final Consumer Response
BBB's Final Determination: Consumer accepted resolution offered by the business.