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Northeast California

BBB Accredited Business since

Forster Heating/Air Conditioning/Sheet Metal

Phone: (530) 888-1163 9410 Crater Hill Rd., Auburn, CA 95603 http://www.forsterheating.com View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Forster Heating/Air Conditioning/Sheet Metal meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Forster Heating/Air Conditioning/Sheet Metal include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Forster Heating/Air Conditioning/Sheet Metal
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 20, 1991 Business started: 10/15/1979 Business started locally: 10/15/1979 Business incorporated: 06/27/1986 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Corporation

Business Management
Mr. Michael Forster, President
Contact Information
Principal: Mr. Michael Forster, President
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems

Industry Tips
Hiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service

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Complaint Detail(s)

11/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Forster installed defective chimney piping resulting in improper operation of an small stove used for heating. Forster has refused to return my calls. Forster installed a small propane, gas log stove in my residence in 2010 for supplemental heat. The stove was designed to use outside air supplied through a two part chimney pipe, the cool air entering the outer portion of the divided pie and the hot exhaust gas would leave through an inner pipe. During the past few winters I had noticed the outer pipe getting hot enough it could not be touched without burning your fingers. Originally I attributed this to the all-metal construction of the pipe. This Summer while performing my annual inspection and service to the stove I decided to take the suspect chimney pipes apart. What I found was a large accumulation of soot in the cold air side, further inspection revealed large gaps between the male and female connection on the inner (hot exhaust) pipes allowing hot gas to migrate into the cold air supply side causing the outer pipe to become very hot when it should have remained cold. Clearly defective pipes were used in my installation. I sent an e-mail to Forster in July requesting they replace these defective pipes and subsequently in a phone conversation with ****** the owner agreed that since he was busy he would replace the pipes at a later date toward Fall. I sent another e-mail requesting the repair and in a phone call, ****** agreed to replace these pipes the next day. I had informed him in writing and verbally that I would not be home between 12PM and 2PM that day, however his workers came at 1PM to do the repair and left a business card with the time of 1:10. Since that time I have called numerous times and left messages, and e-mailed him to fix this once and for all however he has not returned any of my calls or e-mail. It is now getting colder and I am unable to use this stove for my supplemental heat. No attempt to rectify this issue has been made by Forster. I had made mention in all my messages that Friday between 12 and 2 I would be in a weekly meeting and Friday was the only day I had available but that has fallen on deaf ears. Using defective supplies and poor after the sale service is the reason for my complaint today

Desired Settlement: I want these defective pipes replaced ASAP as they never should have been installed in the first place, they present a carbon monoxide safety issue and inefficient operation of the stove causing a large consumption of propane that cost me over $800 during the past several Winter seasons. Safety of installation should be Forsters' primary focus but this clearly exceeds the boundaries of safety and fire prevention and must be corrected.

Business Response: Final Consumer Response
Repairs were made, situation corrected, please close this. thanks, ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

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