Business ProfileforBrower Mechanical, Inc.

I was contacted on Monday October 30th by Brower Mechanical to do a prepaid maintenance on my HVAC system. They came on Thursday November 2nd in the am. He spent about an hour to an hour and a half going back and forth from his truck to the air condenser in the backyard and to the attic access in the bedroom. After all this all he told us was that he could fit in the attic and that someone else from their company would be out in the afternoon to work on the system. That person didn't leave me with any paper work or told me anything that he did. Another guy came back in the afternoon went to the condenser check the electrical system on it and also checked the air handler in the attic. He didn't find anything at that time so he went out to his truck and got the tools to check the coolant levels at the condenser. The tech was shock that there was zero coolant in the system. He also said he hoped the leak wasn't in the coils in the air handler because that would be expensive. Well the leak ended up being in the coils in the air handler according to them. He left and we still never got any paper work on what was done. So now my HVAC unit isn't working. They called me later that day and said I owed them $190 for a leak detection. I told them I wasn't paying them anything because my system was working just fine the day before. So they said the would have someone call me on Friday November 3rd and no one did so I reach out to the company on Friday November 3rd and they said someone would call me Monday. No one did, so I called them Tuesday and they said **** would call me on Wednesday the next day. He never called on Wednesday so I called them again Wednesday and they said **** would call me Thursday. **** called me this morning and told me it would be expensive to fixed the unit. I told them they were responsible for the unit not working. He got defensive and said thats where we will part ways. Mean while me and my family have been with out heat since last Thursday.