This Business is not BBB accredited
A-1 Total Air Care
Phone: (916) 223-4397 6206 W 6th St, Rio Linda, CA 95673
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- The business is in the process of responding to previously closed complaints.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Michael Ramsey, Owner
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Contractors & Systems Heating Contractors
Industry TipsHiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
THIS LOCATION IS NOT BBB ACCREDITED
6206 W 6th St
Rio Linda, CA 95673 Directions
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I signed a contract with A1 Total Air Care to supply and install 2 complete HVAC systems in a mixed use property I had recently purchased. I had paid a total of $16,000 as per the contract, more money is owed when the job is complete. When I signed the contract back in early January, He said once they start, it will take 2 weeks to complete. Well, here it is mid July and not only are they NOT done, but the owner, ****, told me this job was costing him too much money, and could not continue. He's left my building before completing the job, and left a job not quite half done, that will have to be fixed, and then completed by someone else for way more than what was owed. The upstairs has a normal system, but the downstairs commercial has a state of the art ductless system that no-one, including A1 Total Air Care, is qualified to install. I was up-sold on that system, which cost $9,000 more than the original quote, because they said it had to be done that way. In the end, they weren't even qualified to install it. Instead of getting qualified, and making things right, they just quit.
Desired Settlement: Have A1 Total Air Care pay a qualified installer to finish the job as per contract
Business Response: Re: **** **** tatoo. This job was totally discussed and agreed upon between **** ****** and the owner of **** **** tatoo. After Mr **** and Mr ****** had made the deal on what needed to be done to both the upstairs installation and the installation of the *******'s. When Mr **** was ready for the installation of the ******* equipment, he tried to contact Mr **** ****** with no success. He contacted me after numerous unsuccesful attempts to get ahold of Troy. I also could not contact Mr ******. As I was not involved with this job at all! After I spoke with Mr **** regarding his situation I wanted to help the man as he seemed like a great guy. I did research on the equipment that Mr ****** proposed to him. The 3 ton ******* with 8 indoor units that they agreed upon. Was not at all possible as *******'s specifications require a 4 ton minium outdoor unit to handle 8 indoor units. At that point the proposal that Mr ****** gave Mr **** did not work. As a 4 ton outdoor unit was much more money. I decided to help Mr **** so I ordered the 4 ton ******* equipment. My cost on that equipment was 0ver $9,000 alone. Along with the cost of the split system heat pump system, duct work etc. I had my subs hang the indoor ******* equipment, and run the condensate piping which Mr **** was suppose to have his plumber run and supply the piping. (Extra cost to A-1). My subs proceeded to do the copper piping and the other installation of this equipment. As my cost had exceeded $18,000 in materials and labor, I notified Mr **** that I had to have more money to proceed, and his response was this job took to long and he needed a discount. There was still $6200 left in the job. And I could tell he was not going to pay at that point. I was upside down way to much at this point and out of money. Im not working for free. I did what I could to help this man, He has $6,200 left in this job that he can have someone finish this job. Thanks
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved