BBB Business Review

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The latest hearing testing & hearing solutions for all levels of hearing problems. Thorough audiological evaluations, including tinnitus assessments. Extra testing & time given to find the right hearing solutions. We work closely with your physician. Caring & competent hearing healthcare team. Sane-day emergency appointments & services. Flexible appointments...walk-ins welcome. Payment plans, including interest free. Free educational seminars to keep you informed. Free hearing classes for you & your family. Free second opinions. We work with most insurance companies, including out-of-network cases. Partner Programs that better our community. Got hearing aids already? Ask about our Adoption Programs for improved care & service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Avalon Hearing Aid Centers Inc. - all area locations meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Avalon Hearing Aid Centers Inc. - all area locations include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Avalon Hearing Aid Centers Inc. - all area locations
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 05, 1991 Business started: 10/11/1995 in CA Business incorporated 12/23/1997 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Hearing Aid Dispensers
1625 N Market Blvd Ste S-202, Sacramento CA 95834
Phone Number: (916) 263-2666
The number is 102470.

Speech Pathology & Audiology
1434 Howe Ave Ste 86, Sacramento CA 95825
Phone Number: (916) 263-2666
The number is 1640.

Type of Entity


Business Management
Mrs. Betty Kemp, Owner Mr. Michael Kemp, Owner Ms. Laurie Green, Office Manager
Contact Information
Customer Contact: Ms. Laurie Green, Office Manager
Principal: Mrs. Betty Kemp, Owner
Principal: Mr. Michael Kemp, Owner
Business Category

Hearing Aids & Assistive Devices Audiologists

Products & Services

Avalon Hearing Aid Centers Inc. - all area locations sells the following brand(s): Phonak, Siemens, Starkey

Avalon Hearing Aid Centers Inc. - all area locations offers the following product(s): Hearing aid batteries and wax guards, Hearing Aids and assistive listening devices

Method(s) of Payment
Visa, MasterCard, American Express and Discover card.
Care Credit
Refund and Exchange Policy
California State Law requires a 30 day money back guarantee for hearing aid purchases and at Avalon we extend that to a full 60 days. If you are not satisfied with your hearing solution, we will be happy to refund your hearing aid purchase within the first 60 days. We are happy to exchange your hearing aids in the first 60 days.
Alternate Business Names
Avalon Hearing Aid Centers Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.