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BBB Accredited Business since 03/21/2002
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Rose Enterprises owns and operates www.HerAnswer.com. Our focus is on selling great products with outstanding customer service. Standard US shipping is free. We also have a 90 day satisfaction guarantee on our products.
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A BBB Accredited Business since 03/21/2002
BBB has determined that Rose Enterprises meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Rose Enterprises' rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Type of Entity
Contact InformationPrincipal: Mr. Tim Rose (Owner)
Health & Wellness, General Merchandise - Retail
Products & Services
Rose Enterprises/HerAnswer.com sells quality health and beauty items.
Refund and Exchange Policy
Rose Enterprises/HerAnswer.com Return Policy
Satisfaction guarantee: We understand that people may be a bit unsure of the results they will get from products they've never tried before. Due to this valid concern, Rose Enterprises/HerAnswer.com offers a 90-day satisfaction guarantee on all of our products. Our guarantee is unconditional. For the first time you order each product, if you are not satisfied with the item, we will cheerfully exchange it or issue a refund of the full purchase price (less any special shipping charges) upon receipt of the used or unused container. Don't worry, we won't give you a hard time.
NOTE: We do ask that you don't expect our products to provide results
which are not advertised on HerAnswer.com.
The 90 day guarantee period starts 5 calendar days from the order date shown on your invoice.
ALL RETURNS REQUIRE A RETURN AUTHORIZATION NUMBER: Please call or e-mail us prior to returning your product for either a refund or an exchange to receive a return authorization number. Include this number, along with your name and address, with your returned items. We must receive your returned items within 14 days of issuing your return authorization number for your refund or exchange to be processed.
Returns sent to us without a valid return authorization number will be subject to a 15% handling fee.
In order to receive a credit of any kind, the items must be received by us no later than 110 days from purchase (order date + 5 + 90 days guarantee period + 14 day authorized return period). Returns received after this will not be processed.
Please return all containers to us for your refund or exchange (opened and unopened). Refunds or exchanges will not be issued for containers that are not returned.
Special shipping charges (e.g. Priority Mail, Next Business Day Air, and International shipping) as well as any import taxes or fees for international shipments are not refundable.
Satisfaction guarantee policy applies to first time orders of an individual (one) product only:
We will accept a single opened container of each individual product per customer. We will accept additional returned containers of that same product as long as they are unopened.
EXCEPTIONS: For some of our products, it may take more than one container to achieve proper results, therefore, our satisfaction guarantee is extended to the first 2 units purchased for the following products:
NPC, Reversion, Spectral DNC
and the first 3 units of the following products:
Uriflow, GallCleanse, Can-C Eye Drops
Exceptions to the above conditions may be granted at the discretion of Rose Enterprises/HerAnswer on a case by case basis.
Refunds will be issued in the same manner as your original payment. We will process your refund within 7 business days of the receipt of the returned product.
You are responsible for shipping the used and unused product containers back to us. You are also responsible for the return shipping costs.
Please ship returned items to us at:
1079 Sunrise Ave. Suite B # 250
Roseville, CA 95661
Phone: 866-834-0131 (US toll-free) or 916-772-5214 (international)
Items incorrectly shipped: If we accidentally send you an incorrect item, we will gladly replace it with the item you originally ordered. If items in your order were incorrectly shipped, call or e-mail us within 24 hours of receipt and we will ship a corrected order immediately and instruct you on how to return the incorrect item(s). We will credit your account for shipping charges you incur.
Damaged items: If your order is damaged during shipping, we will replace it. If items in your order are damaged, call or e-mail us within 24 hours of receipt and we will ship a replacement and instruct you on how to return the damaged item(s). We will credit your account for shipping charges you incur.
Shipping Address Policy:
If we ship to an incorrect address due to our error, we will ship another order at no charge
If we ship to an incorrect address due to your error, you are responsible for the full cost of the replacement order. If the original shipment finds its way back to us, we will credit you back for the cost of the products less a 15% handling fee.
Alternate Business NamesHeranswer.com
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Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northeast California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Rose Enterprises is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (866) 834-0131
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews in July 2012.
BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
Industry Tips for Health & WellnessHome Improvements
Protect Your Holiday Purchases
TTY Relay Operators Used to Defraud Businesses
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