BBB Business Review
This Business is not BBB accredited
Bold Hardware Co., Inc.
Phone: (530) 885-1400 2280 Grass Valley Hwy #219 , Auburn, CA 95603 View Additional Web Addresses ! Bold Hardware Co., Inc. is Believed to Be Out of Business !
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On 3/18/2014 this business’s accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that: 6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because BBB has information indicating it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||40|
|Total Closed Complaints||85|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning failure to deliver items ordered from the company’s website. We wrote the business on June 10, 2014, requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. As of today, we have not received a reply to our correspondence.
Complaints contain a pattern of allegations that the company does not deliver items ordered by consumers from the company’s website. Complainants indicate that they have a difficult time reaching anyone at the company via phone or email to inquire about their order status. In some cases, consumers indicate that they were informed that their order cannot be filled and they will be issued a refund – but never receive the refund promised.
The company generally does not respond to complaints, but responds to a few complaints by fulfilling the order or issuing refunds. One complainant received a refund through a credit card chargeback.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. John McDonald, CEO
Hardware - Retail
Products & Services
Bold Hardware Co., Inc. offers the following product(s): Company offers retail sales online.
Alternate Business NamesDrawerSlides.com
Products & Services
Bold Hardware Co., designs, engineers, manufacturers and distributes their own branded line of drawer slides for cabinet makers, industrial manufacturers and do-it-yourselfers.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview