BBB Business Review

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This business is not BBB accredited.

Bold Hardware Co., Inc.

Phone: (530) 885-1400 2280 Grass Valley Hwy #219 , Auburn, CA 95603 http://www.drawerslides.com View Additional Web Addresses

! Bold Hardware Co., Inc. is Believed to Be Out of Business !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.


Customer Complaints Summary Read complaint details

85 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 6
Delivery Issues 36
Guarantee/Warranty Issues 0
Problems with Product/Service 40
Total Closed Complaints 85

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning failure to deliver items ordered from the company’s website. We wrote the business on June 10, 2014, requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any.  As of today, we have not received a reply to our correspondence.

Complaints contain a pattern of allegations that the company does not deliver items ordered by consumers from the company’s website. Complainants indicate that they have a difficult time reaching anyone at the company via phone or email to inquire about their order status. In some cases, consumers indicate that they were informed that their order cannot be filled and they will be issued a refund – but never receive the refund promised.

The company generally does not respond to complaints, but responds to a few complaints by fulfilling the order or issuing refunds. One complainant received a refund through a credit card chargeback.

Bold Hardware Co., Inc.
Bold Hardware Co., Inc.


Customer Reviews Summary Read customer reviews

3 Customer Reviews on Bold Hardware Co., Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: August 28, 2008 Business started: 01/01/2006 Business started locally: 01/01/2006 Business incorporated 11/28/2007 in CA
Type of Entity

Corporation

Business Management
Mr. John McDonald, CEO
Contact Information
Principal: Mr. John McDonald, CEO
Business Category

Hardware - Retail

Products & Services

Bold Hardware Co., Inc. offers the following product(s): Company offers retail sales online.

Alternate Business Names
DrawerSlides.com
Products & Services

Bold Hardware Co., designs, engineers, manufacturers and distributes their own branded line of drawer slides for cabinet makers, industrial manufacturers and do-it-yourselfers.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.