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In Northeast California

This Business is not BBB accredited

Black Ops Airsoft, Inc.

Phone: (209) 835-9500 2221 N Tracy Blvd, Tracy, CA 95376 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Black Ops Airsoft, Inc. include:

  • Length of time business has been operating
  • Failure to respond to 1 complaint filed against business
  • 1 serious complaint filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Black Ops Airsoft, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 21, 2011 Business started: 02/26/2010 Business started locally: 02/26/2010 Business incorporated: 07/15/2010 in CA
Type of Entity


Business Management
Ms. Deborah Morales, President Mr. Jeramiah Alvezios, Vice President
Contact Information
Principal: Ms. Deborah Morales, President
Business Category

Guns - Air, BB and Pellet Sports & Recreation

Additional Locations


    2221 N Tracy Blvd

    Tracy, CA 95376 (209) 835-9500

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Complaint Detail(s)

5/20/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have called several times to black ops and they never seem to pick up. When they do they tell me to call back some other times. I called back and they told me the same thing. I emailed them to talk to the manager. The manager told me he would talk to his boss about a refund and would get back to me in two days. It has passed that and I'm very frustrated that they haven't gotten back to me. I requested a specific service when I order a product from them just to tell me that they can't do it. This product isn't cheap as it is a custom made order.

Desired Settlement: I want a refund as soon as possible. I would like the product that they made for me but the horrible service they gave me I don't want it anymore.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

3/10/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have multiple attempts to contact this company with not resolution or refund of product ordered. November 12, 2013 I placed an order for an Elite Force Beretta 92, biodegradable bb rounds, and a speed loader. Over a week went by, keep in mind this needed to be here by Thanks Giving, I had not received a shipping notification. So I called the company and left several messages on the answering machine, when I spoke to an employee I could not get a confirmation that the "shipping department" had sent out my order. I had emailed the company and got no reply until December 10th. By then I had opened a dispute with Paypal that some how got closed before it was completed. Out of my own pocket I had mailed the package back after it was received with no invoice or return shipping instructions. By the time it had arrived, I had purchased a more than suitable replacement and this purchase is no longer needed nor do I desire to do business with this company. Now, 2 days before Christmas, I have the package back on my front porch with a new label on it marked "return to sender" and a fresh postage from Tracy, CA. This company does not know how to answer the phone let alone return phone calls in a timely manner, or reply to emails. I think I have made it rather clear that I do not want to do business with them. Returning the purchase is rather obvious that I don't want what they are selling. Now I have this box that I don't need or want and it will cost me yet another $16 to send it back to them. I have already spent $13 in shipping for the original purchase to be sent to me and $16 to return it the Black Ops. They are wasting my money like it grows in the garden.

Desired Settlement: I want a full refund of the purchase with original shipping included, and the additional shipping I have paid to send the package back. In addition, I want a FedEx or UPS mailing label to return the purchase with.

Business Response: Buyer placed said order online.  Buyer left messages with profanities which will not be tolerated.  Buyer called over weekend and was informed that shipping is closed on the weekends and holidays.  Buyer opened claim with PayPal.  Buyer was informed via email that all communications MUST go through PayPal with an open claim.  Seller provided all documentation to PayPal to support the claim and PayPal closed Sellers claim in favor of the Buyer.  Buyers claim was unwarranted.  Buyer sent package back including a letter laced with profanities stating that "she will get her money back any way she has to."  Buyer was informed Per the Terms of our website ALL SALES ARE FINAL.  Any packages that do not obtain a RMA will be REFUSED.  Her packaged was refused.  Buyer has now opened another claim with her Credit Card Company stating that product was defective. Buyer has a 60 day Manufacturer warranty.  Buyer refuses to use warranty she has.   Seller submitted all documentation to Credit Card Company AND PayPal AGAIN, and both PayPal AND her Credit Card Company found in favor of the Seller AGAIN!. 

Consumer Response:  
Complaint* *******

I am rejecting this response because: the information provided by the seller is incorrect. i had contacted the store and was told by the person I spoke to they were not sure my order had shippend and would have shipping contact to confirm. Yes I called on a weekend and it was the first time some answered the phone, I also called during the week and got not reply to my voicemails. I had emailed and the first responce I got was two weeks later. I was never told that all sales are final. After no responce from the seller, I had contacted paypal and spoke to a representative and advised that I returned the purchase and wanted my money back, and then it showed up. How the rep opened the claim I don't know. I don't want this companies product and I want to return it. It has not been used let alone taken out of the box. Whom ever replies to these inquires is fabricating to justify poor business. Its pathetic, how rediculous this company is behaving after dropping the ball. Its uncalled for, never heard of a company not accepting a return. Guess they are that hard up for cash that they can't return what they didn't earn.


****** ******

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

11/25/2013 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: Made an order from said website and one of the items was never delivered. I made an order for a pair of multi-cam tactical pants and a multi-cam tactical long sleeved shirt in XL. The Order was placed on July 4 and when the 2 weeks passed they delivery was still on its way. After a couple of emails the support messaged me stating that the Shirt was on back order (website never stated that) and that there would be a couple of extra items for free to make up for the inconvenience and it felt like that was settled. When a package finally arrived all it had was the pants there was a order receipt with a hand written note stating that the shirt would arrive as soon as possible. I was sending emails back and forth for a couple of weeks but soon they were no longer responding. With 4 months nearly passing this seems to get a little ridiculous.

Desired Settlement: I would like to receive my ordered product some shotgun shells for the inconvenience and maybe a tightbore barrel for an M4.

Business Response: Initial Business Response
Customer was advised this item was backordered. And he said he would wait. We were informed by our distributor that due to customs the product would not be be available for some time. MULTIPLE emails were sent to customer asking him to call the store to provide full credit card info to issue a refund. Due to security reasons the customer has to provide our Gateway information that. Customer has responded to emails but has yet to provide CC info for refund. We have been and still are waiting to for customer to provide necessary information for refund.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved