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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Chico Grocery Outlet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Chico Grocery Outlet include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Christopher Hostettler, Owner
Grocery - Bulk Food Stores
Products & Services
Chico Grocery Outlet offers the following product(s): Company offers discount and bulk grocery items.
Alternate Business NamesC and T's Bargain Market, Inc.
2157 Pillsbury Rd
Chico, CA 95926 (530) 345-2666 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Did not honor EDD coverage on live herb plant. I check out with the checker who I believe is named *****. He has worked there for awhile now. I was nervous checking out with him because its always uncomfortable. The last time he got on to my children 11/12 who was helping me load food on the strip. Stating they were to young to load food. On this day, I didnt have a choice to go through his line or not. I try to avoid his line. I bought 7 rosemary plants with my other groceries. I asked if he could check if they were covered under EDD. He stated with a sigh, " Ma'am, I can try but I can tell you it wont be covered" I then told him "I bought 3 live fruit trees here last week and they were covered. Im sure they will be". He then stated "See that (insert letter) next to the price? Theres no reason for me to check because that tells me it wont be covered". He refused to check for me. Instead he made a production. Rolling his eyes and sighing. His voice is very loud and travels. I was embarrassed! I understand EDD is here to help me, because I lost my job a few months ago. But that doesnt mean I want other people to know I use it. It is a pride thing. I counted 11 people around that were now looking at us and who now know Im on goverment assistant. How red I became. One reason they issued the card, and removed the paper form of food stamps, was to remove situations like this. The worker behind him also found it strange that the rosemary was not covered and stated it should have been. In the end I ended up having to pay $60.00. I am a single mother of two and didnt have that. At that point I was embarrassed that others were looking and rolling their eyes because it was taking so long. I wanted to just leave. I didnt even get a thank you from him as I finished and he refused to look at me. I have noticed his personality is a bit off and if you do one thing that is not up to his standards he becomes short with you. That is not good customer service. I am not a loud person, infact I am told to speak up because my voice is so low. I am not use to being treated like I am stupid, as he made me feel. I came home and researched the law and this is what I found.. "Many low-income gardeners who receive food stamps are completely unaware that, in all fifty states, food stamp benefits can be used to purchase live plants and seeds for growing food at home. Government case workers often fail to notify food stamp recipients of this perk, so many people are unaware that they can take advantage of this excellent opportunity to enjoy a fun, healthy hobby while decreasing their dependence on government programs." My tomatoe plants are covered, my herbs at other stores have been covered and the fruit trees I bought from this store was covered. Rosmarinus officinalis, commonly known as rosemary, is a woody, perennial herb. Thus, should have been covered.
Desired Settlement: Refund in Cash for the amount I had to pay. I would like the workers to be educated what is covered by EDD. A review of customer service skills is also needed within the store, especially with *****.
Business' Initial Response