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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Southgate Glass & Screen Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Southgate Glass & Screen Co., Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Southgate Glass & Screen Co., Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 02, 1995 Business started: 01/01/1961 Business started locally: 01/01/1961 Business incorporated: 05/21/1996 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 537017.

Type of Entity


Business Management
Mr. Scott Davis, President
Contact Information
Principal: Mr. Scott Davis, President
Business Category

Glass - Plate and Window Contractors - General Weatherization Doors

Products & Services

Southgate Glass & Screen Company provides residential and commercial window, door, and screen services.

Industry Tips
Hiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights

Additional Locations

  • 6852 Franklin Blvd

    Sacramento, CA 95823 (916) 265-0055 (916) 476-8396 (916) 480-9445 (916) 685-1888 (916) 596-3297


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (916) 265-0055(Phone)
  • (916) 476-8396(Phone)
  • (916) 480-0303(Phone)
  • (916) 480-9445(Phone)
  • (916) 596-3297(Phone)
  • (916) 685-1888(Phone)
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Complaint Detail(s)

8/19/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Hello - We called this place to receive an estimate for a window and they sent someone out. They mentioned nothing of a $65 fee for measuring the window and added it on later. This place is literally less than a mile from my Mothers house. So they added the fee on later when she went in to order the window and they refuse to remove this fee from the bill.

Desired Settlement: We ordered the window and paid them for that I would like to have this fee returned to me.

Business Response: To whom it may concern,

We in fact do give free estimates, but we do them based on us installing the job. However, if a customer calls in and tells us that they're going to install themselves, we always tell them that there is a $65 measuring fee (for using our measurements and having a tech go out).

In this particular case, this customer did NOT mention anything about installing themselves. So therefore, they were not notified of the measuring fee. You have to take into account that anytime we send someone out for an estimate, we are paying that technician their salary for the time taken out of their daily schedule (which could be utilized on an install job, not a free estimate). The $65 fee is basically paying for the expenses included in going out. We are fine with giving free estimates because at the end of the day, the customer has the job INSTALLED by us and we make our ends meet.

I hope this clarifies this situation. If there are any further concerns, please feel free to contact me.

****** *********-******
Counter Manager
Southgate Glass & Screen
Ph: ###-###-####