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A BBB Accredited Business since
BBB has determined that Delta Door Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Delta Door Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Norman Lynch, Owner
Garage Doors & Openers Garage Door Repair
Products & Services
Delta Door Company provides service,repair and all hardware needed for garage doors.
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (916) 967-3536(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: when garage door replaced there were scratches and markes on it and wanted it fixed I purchesed the garage door on 7/28/2011. Invoice number XXXXX *** was the insttalor. i purchesed the 15'-6'x7' 1st united door, 24 gauge steel long panel white,sectional garage door warranty 5 year parts and 1 year labor. 16' vinyl trim-white whitch was not installed by the installer but myself. inside slide lock, paid $759.00 with check number 2239 and 3539. I purchesed a garage door on 7/28/2011. The door i purchesed was scratched so the installer spray painted the areas with the paint that comes with the garage. At the time it looked ok. over time i noticed discoloration where he sprayed evertime i pull into my driveway. on 6/27/2012 I found my invoice and saw that i had a 5 year parts warranty and a one year labor. I called and spoke to Norman who claims to me the owner and told him my situation. he said he would look into it and see if he can get me some spraypaint to fix the problem. i explained that i didnt want touch up paint because that was already done and the issue why im calling. he stated the he would have to come look at it very rudely like i was lying about it he said he would call me back. 5 hours later i called back and he told me he is getting me spray paint and i told him nicely that i did not want spray paint i would like a paint job on the hole door or the panels replaced. he got really upset and told me he is already speending $250 on paint for me and that i shouldnt of waited almost a year to call him. I told him that he was being very rude to his coustomer that spent $759.00 on a new garage door and that i was still in my 1 year warrenty. he replied again rudely that i still should of called in the begining and stated that i was being very rude to him. I told him that i was going to reporthim to BBB for not standing behined his warranty. If this was and issue that i caused i would pay for the repair but the installor sparypainted the door where he should of painted the hole door or replaced the two panles.
Desired Settlement: All i would of liked is the two pannles replaced or the garage door painted so it all matches. now because how rude he was to me I dont know what i would like I really dont want to deal with this company anymore. if i dont have to deal with the owner i guess i would be fine with the two pannles replaced or paining the garage
Business Response: Business' Initial Response ****** and Delta Door have come to an agreement that his door is to be painted. This issue had been resolved.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved