BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that IKEA West Sacramento meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for IKEA West Sacramento include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Home Furnishings and Thermal Insulation
4244 S Market Ct Ste D, Sacramento CA 95834
Phone Number: (916) 999-2041
Type of Entity
Business ManagementMr. Javier Flores, Customer Service Manager Ms. Julie Dolcini, After Sales Manager
Furniture - Retail
Alternate Business NamesIKEA IKEA US West Inc. #157
700 Ikea Ct
West Sacramento, CA 95605 (916) 376-0597 (888) 888-4532 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (888) 888-4532(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On August 2, 2014, I placed an order with IKEA USA e-commerce that totaled $877.00 before shipping and $938.39 with shipping. On August 7, 2014, I canceled the order successfully, and got confirmation it had not shipped, so IKEAs policy would stand and I would receive a refund of $938.39, to be credited to my bank account. On August 12, 2014, I spoke with ***** in customer service, who claimed my refund was approved, and that she would place a note for the business order in my file. On August 15, 2014, I spoke with ***** again and she said the same thing. After attempting throughout the day on August 18, 2014 to call IKEA but getting hung up on all day, I called ***** successfully on August 19, 2014, and she said she would call the business office and then call me back, but she did not do so. After several social media postings, ******** ******, an escalations associate, contacted me via email and claimed, As of today, your case for a refund has been processed. Please allow 7-10 business days for the refund to reflect the original charging account, depending on your financial institution. On August 21, I asked my bank, ***** ******** ****, if these funds had been transferred to the bank, and the bank had no record of this.
Desired Settlement: The settlement I would desire is a full refund of $938.39 credited successfully to my account.
This case was sent to the West Sacramento Store mistakenly. We are not able to assist with this issue but ask that IKEA home shopping be involved with the resolution of this case.
IKEA West Sacramento
700 IKEA Ct.
West Sacramento, CA. 95605
Dear ******* *****,
The Contact for The IKEA shopping department will be :
******* ***** ********************* *** ******** ******** *************************
To clarify, the response itself is not satisfactory, insofar as the Asheville office of the Better Business Bureau suggested I file with the specific store I did in absence of a clearly identified e-commerce option in the Better Business Bureau's complaint system. However, after a steady amount of contact with IKEA's customer service lines, I have finally gotten the refund that I was promised, and since IKEA has made good on its promise, despite a heavy amount of back-and-forth, I drop my claim.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|2/24/2012||Problems with Product/Service|
|2/20/2012||Problems with Product/Service|
|11/23/2011||Problems with Product/Service|