This Business is not BBB accredited
City Furniture Gallery, Inc.
Phone: (209) 833-3909 View Additional Phone Numbers 3262 N Tracy Blvd, Tracy, CA 95376
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for City Furniture Gallery, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Home Furnishings and Thermal Insulation
4244 S Market Ct Ste D, Sacramento CA 95834
Phone Number: (916) 999-2041
Type of Entity
Business ManagementMr. Thuy Huong, Owner Ms. Karen Mai, Customer Service Manager
Furniture - Retail
Alternate Business NamesTracy Furniture
THIS LOCATION IS NOT BBB ACCREDITED
3262 N Tracy Blvd
Tracy, CA 95376 (209) 833-3909 Directions
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Additional Phone Numbers
- (209) 830-7088(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: product is not holding up after 3 days of purchase. I PURCHASED A SECTIONAL RECLINER ON 5/25/13 ON /5/28/13 I NOTICED ONE OF THE RECLINERS FOOTBOARD WAS BENT I TRIED CONTACTING THEM AND LEFT MESSAGES WITH SEVERAL SALES REP. FINALALLY ON 6/14/13 I SPOKE WITH AND EXPLAINED THE PROBLEM HE SAID HE WOULD CHECK IN TO IT AND CALL ME BACK. I DIDNT HEARFROM HIM SO I CALLED ON 6/26/13 AND SPOKE WITH HIM HE SAID HE WOULD SENT SOMEONE OUT TO LOOK AT THE SECTIONAL 2 MEN CAME OUT AND SAID LOOKED AT IT AND SAID THEY WOULD REPORT BACK TO **** . **** INFORMED ME THAT THEY WOULD ORDER A FRAME. ON 7/5/13 I NOTICED THE SECTIONAL LOOKS WORN AND DISCOLORED I CALLED 7/8/13 SPOKE TO **** WHO SAID ******* WAS THE OWNER AND HE WOULD HAVE HIM CALL ME NEVER HEARD FROM HIM I CALLED BACK 7/9/13 HE SAID ******* WAS THERE BUT BUSY AND THAT ******* WOULD CALL ME BACK NEVER DID. I CALLED 7/10/13******* ANSWERED THE PHONE I EXPLAINED MY ISSUE HE SAID I NEED TO TALK TO ***** HE IS NOT THE MANAGER I ASKED HIM TO HAVE ***** CALL ME WHEN SHE COMES IN ON 7/11/13.
Desired Settlement: I WOULD LIKE MY 1800 BACK SO I CAN PURCHASE A BETTER SECTIONAL.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved