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Northeast California

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This Business is not BBB accredited

American Furniture Galleries

Additional Locations

Phone: (916) 485-2663 2336 Auburn Blvd, Sacramento, CA 95821 http://www.americanfurnituregalleries.net

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.


Customer Complaints Summary Read complaint details

45 complaints closed with BBB in last 3 years | 28 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 7
Guarantee/Warranty Issues 8
Problems with Product/Service 28
Total Closed Complaints 45

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints. Consumers generally allege that the company does not honor warranties, and ignores requests for service or repairs. Consumers indicate that when they are able to make contact they are promised that their concerns will be addressed but the company fails to follow through. In some cases customers allege that they receive broken or defective products.

The company responds to complaints in a few cases by delivering the products or providing refunds. The company does not respond to most complaints concerning warranty issues.

We wrote the business on September 19 , 2014, requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any.  As of today, we have not received a reply to our correspondence.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Furniture Galleries
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 29, 1992 Business started: 02/01/1992 Business started locally: 02/01/1992 Business incorporated: 04/21/1993 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Home Furnishings and Thermal Insulation
4244 S Market Ct Ste D, Sacramento CA 95834
Phone Number: (916) 999-2041
homeproducts@dca.ca.gov
The number is 122673.

Bureau of Home Furnishings and Thermal Insulation
4244 S Market Ct Ste D, Sacramento CA 95834
Phone Number: (916) 999-2041
homeproducts@dca.ca.gov
The number is 150748.

Bureau of Home Furnishings and Thermal Insulation
4244 S Market Ct Ste D, Sacramento CA 95834
Phone Number: (916) 999-2041
homeproducts@dca.ca.gov
The number is 137677.

Bureau of Home Furnishings and Thermal Insulation
4244 S Market Ct Ste D, Sacramento CA 95834
Phone Number: (916) 999-2041
homeproducts@dca.ca.gov
The number is 106898.

Type of Entity

Corporation

Business Management
Mr. Jimmy Phan, Owner Ms. Monique Hopper, Office Manager
Contact Information
Principal: Mr. Jimmy Phan, Owner
Business Category

Furniture - Retail

Products & Services

American Furniture Galleries offers the following product(s): Home furnishings retailer.

Alternate Business Names
American Furniture Clearance Outlet American Furniture Warehouse Corp.
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Types of Complaints Handled by BBB

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BBB Complaint Process

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