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Northeast California

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This Business is not BBB accredited

Thompson's Rose Chapel

Additional Locations

Phone: (916) 455-3038 3601 5th Ave, Sacramento, CA 95817 http://www.thompsonrosechapel.com

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BBB Accreditation

On 8/11/2014 this business’s accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that: 1B. Fulfill all licensing and bonding requirements of applicable jurisdictions; provide all license and bonding information upon application for BBB accreditation; and provide periodic updates upon request of BBB. 1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Thompson's Rose Chapel include:

  • Failure to have a required competency license.
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Thompson's Rose Chapel
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: March 05, 1993 Business started: 05/01/1948 Business started locally: 05/01/1948 Business incorporated: 07/06/1987 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Cemetery and Funeral Bureau
1625 North Market Blvd. Suite s208, Sacramento CA 95814
http://www.cfb.ca.gov/
Phone Number: (916) 574-7870
Fax Number: (916) 928-7988
emailcfb@dca.ca.gov
On 4/28/2014 BBB confirmed that the license from CA Cemetery and Funeral Bureau expired.

Type of Entity

Corporation

Business Management
Ms. LaDonna Olden, Owner
Contact Information
Principal: Ms. LaDonna Olden, Owner
Business Category

Funeral Related Services

Products & Services

Thompson's Rose Chapel offers the following product(s): Company offers funeral services.

Licensing

On June 30, 2014 BBB confirmed that Thompson's Rose Chapel had not renewed their license no. 860 from the Cemetery and Funeral Bureau. Such a license is required in the State of California for businesses offering funeral services. BBB encourages you to contact the following agency or agencies to confirm this information: Cemetery and Funeral Bureau.

Products & Services

Thompson Rose Chapel is a full-service funeral establishment.

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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