BBB Business Review

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This business is not BBB accredited.

Thompson's Rose Chapel

Additional Locations

Phone: (916) 455-3038 3601 5th Ave, Sacramento, CA 95817 http://www.thompsonrosechapel.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Thompson's Rose Chapel include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Thompson's Rose Chapel
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 05, 1993 Business started: 05/01/1948 Business started locally: 05/01/1948 Business incorporated 07/06/1987 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Cemetery and Funeral Bureau
1625 North Market Blvd. Suite s208, Sacramento CA 95814
http://www.cfb.ca.gov/
Phone Number: (916) 574-7870
Fax Number: (916) 928-7988
emailcfb@dca.ca.gov
The number is 860. On 4/28/2014 BBB confirmed that the license from CA Cemetery and Funeral Bureau expired.

Type of Entity

Corporation

Business Management
Ms. LaDonna Olden, Owner
Contact Information
Principal: Ms. LaDonna Olden, Owner
Business Category

Funeral Related Services

Products & Services

Thompson's Rose Chapel offers the following product(s): Company offers funeral services.

Licensing

On June 30, 2014 BBB confirmed that Thompson's Rose Chapel had not renewed their license no. 860 from the Cemetery and Funeral Bureau. Such a license is required in the State of California for businesses offering funeral services. BBB encourages you to contact the following agency or agencies to confirm this information: Cemetery and Funeral Bureau.

Products & Services

Thompson Rose Chapel is a full-service funeral establishment.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.