BBB Business Review

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Description

BBB’s mission is to be the leader in advancing marketplace trust.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ice Cream Lady meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This business is using BBB's [logo/name/etc] on [source of advertising]. This business is not Accredited with BBB.

We contacted the business on DATE(s) requesting that they remove reference to BBB from their advertising. As of today's date, the business has failed to comply with our requests.

The name “Better Business Bureau” (BBB) is a federally registered trademark owned by the Council of Better Business Bureaus, Inc. (CBBB) (Reg. Nos. 566.415, 969.847 and 971.579). The BBB Logo is a federally registered trademark owned by the Council of Better Business Bureaus, Inc. (Reg. No. 749.915). The mark is licensed for use only by Accredited Businesses of the BBB and may not be used in any manner without the express permission of the Better Business Bureaus. This use of the BBB trademark constitutes trademark infringement and is a violation of trademark rights of the Council of Better Business Bureaus, Inc.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Ice Cream Lady include:

  • Length of time business has been operating
  • 5 complaint(s) filed against business

Factors that raised the rating for Ice Cream Lady include:

  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Additional Complaint Information

Pattern of complaint summary or summary of complaints should be included here.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Ice Cream Lady
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: August 31, 1999 Business started locally: 04/20/2014 Business incorporated 12/21/2012 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 7891011.

Type of Entity

Sole Proprietorship

Business Management
Mr. Gary Almond, El Presidente Daniel Stiner, Ruler
Contact Information
Customer Contact: Daniel Stiner, Ruler
Business Category

Food - Sales & Delivery Ice Cream & Frozen Desserts - Dealers Food Products Food & Beverage Services

Products & Services

Ice Cream Lady sells the following brand(s): brands, brands, like, like, List, List, sell, sell, the, the, this., this., you, you

Ice Cream Lady offers the following product(s): like, List, List, products, products, sell, sell, the, the, this., this., you, you

Method(s) of Payment
This area should contain a short, neutral explanation of the payment methods accepted by the business.
Refund and Exchange Policy
This area should contain a short, neutral explanation of the refund & exchange policy the business uses.
Alternate Business Names
BBB Company Report Request
Additional Information

This is the additional information section. This section may be used to report investigations-related information that does not fall under one of the other default categories. Alternatively, general or industry-based advice to consumers should appear here.

Business Management

TESTING TESTING 1 2 3

Industry Tips

General industry-based advice should be displayed here. This may be pre-assigned by TOB, chosen from a drop down in the custom text section, or inserted manually. Make sure to apply industry tip advice to ALL businesses in a given industry.

Licensing

As of DATE, it is our understanding that this company is not licensed with the California Contractors State License Board. Any company or individual providing SERVICE TYPE services may not charge more than $500 without a contractor license. For more information, visit the <a href="http://www.cslb.ca.gov/Consumers/ReportUnlicensedActivity/WhatIsIllegalContractorActivity.asp">Contractors State License Board website</a>.


Customer Review Rating plus BBB Rating Summary

Ice Cream Lady has received 3.85 out of 5 stars based on 2 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.