Business ProfileforSulcas Carpets

Entered into contract with Sulcas Carpets and More for remodel of kitchen and other rooms on 8-5-2022. Remodel to include new countertops and tile, plumbing install, and wood cabinets re-stained. Invoice price for completion of project was $24,500. Sulcas requested 50% deposit. $12,250 was paid on 8-5-2022. All work except the cabinet staining was eventually performed satisfactorily, albeit following many delays and miscommunication. Some minor issues remain unresolved. Quality of stain work on kitchen and family room cabinets was very poor. Stain was unevenly applied, streaked, peeling and cracking. Doors were overworked to the point of being unrepairable. Several contractors were asked to provide quotes for repair but refused the job due to the condition of wood. The only solution, per the contractors, is to replace all affected doors and drawers and stain to match the rest of the house. We attempted to resolve through numerous emails, phone calls, personal discussions and written letters including by certified mail. Nearly seven months since work had begun we are left with cabinets that are not repairable and Sulcas has not addressed the problem or responded to our concerns. The cost to replace and stain the doors and drawers exceed the amount that we would owe the contractor. We have quotes ranging from $18,600 to $35,019. We desire to terminate our contract with Sulcas Carpets through a Release and Hold Harmless Agreement so we can hire a qualified contractor to replace and repair all damaged doors and drawers. We are fearful that the stain in other areas of the house will fail as well and would ask for an extended warranty on that work as well.