This business is not BBB accredited.

Merchants Carpet Inc.

Additional Locations

Phone: (916) 381-3100 Fax: (916) 779-0774 1779 Tribute Road, Suties F-J, Sacramento, CA 95815 http://www.merchantscarpet.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Merchants Carpet Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Merchants Carpet Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 23, 1994 Business started: 01/01/1988 Business started locally: 01/01/1988 Business incorporated 09/27/1993 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 595194.

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 00727582. On 2/11/2004 BBB confirmed that the license from Contractor's State License Board expired.

Type of Entity

Corporation

Business Management
Mr. Tom Firek, Owner
Contact Information
Principal: Mr. Tom Firek, Owner
Business Category

Floor Coverings & Installation Tile - Ceramic - Contractors & Dealers Carpet & Rug Dealers - New Vinyl Flooring Floors - Hardwood Blinds Window Coverings

Products & Services

Merchants Carpet Inc. is a full-service flooring company and a wholesale floor and window contractor.

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1779 Tribute Road, Suties F-J

    Sacramento, CA 95815 (916) 381-3100

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 515

    Newcastle, CA 95658

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Merchants Carpet did an installation of VCT flooring in my home and did not provide a written contract as required by law since the installation was over $500. The company installed a ******* Product and did not follow the manufactures suggestion for use or the very detailed instructions that required the home to be heated to a certain temperature to acclimate the product prior to installation. The installation was done in an unoccupied and unheated home and has proved to be incorrectly installed.For the past seven months, I have done extensive research and contacted Merchants Carpets with my complaints which have not been resolved. I have four letters from licensed contractors who have written that Merchants Carpet is responsible for a poor installation.Merchants Carpet did not follow the VCT install instructions from ******* Flooring and that company is now sending a representative to my home to inspect it.Areas of complaint are:1. No written contract as required by law.2. The product was not the correct product for my needs. No written description of the maintenance needs of the product were provided since its normally used in commercial settings.It required 5-6 layers of acrylic floor covering and machine buffing as a separate cost and routine maintenance step I was not informed of.4. Some tiles lifted, some stuck, some cracked. Licensed flooring and general contractors have indicated the VCT has to be completely removed since it was the wrong product, incorrectly installed due to home temperature, over a an uneven sub floor that may contain asbestos.5.We have a well documented claim that this installation was not done correctly and after six months the bond company, HCC Surety Group is still giving us the run around and saying they are swamped with claims. We have jumped through all the hoops and are looking for other avenues of recourse.

Desired Settlement: All the VCT flooring needs to be taken up possible by an asbestos contractor since its stuck to the existing sub floor.The removed VCT and sub-flooring that will come with it need to disposed of properly.The removed sub floor needs to be replaced.A floor product that is appropriate for the needs of my home(e.g. Sheet vinyl) needs to be professional replaced according to the manufactures directions.If the flooring does contain asbestos, I and my pets must be adequately protected from harm.

Business Response:

Please find the attachments.  The letters I have attached are a summary of this complaint.  The police report has to do with statements during a telephone call made to me by an agent that Ms. ****** hired to handle her legal matters.

Currently I see no obstacles to arbitration between the BBB, Ms. ******, and myself.

 

*** *****

President

Merchants Carpet