Are You the Business Owner of Merchants Carpet Inc.?
If yes, click here to learn about BBB Accreditation.
This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Merchants Carpet Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 595194.
Type of Entity
Business ManagementMr. Tom Firek, Owner
Floor Coverings & Installation Tile - Ceramic - Contractors & Dealers Carpet & Rug Dealers - New Vinyl Flooring Floors - Hardwood Blinds Window Coverings
Products & Services
Merchants Carpet Inc. is a full-service flooring company and a wholesale floor and window contractor.
Industry TipsHiring a Contractor in California: Essential Tips
THIS LOCATION IS NOT BBB ACCREDITED
1779 Tribute Road, Suties F-J
Sacramento, CA 95815 (916) 381-3100 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 515
Newcastle, CA 95658
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Merchants Carpet did an installation of VCT flooring in my home and did not provide a written contract as required by law since the installation was over $500. The company installed a ******* Product and did not follow the manufactures suggestion for use or the very detailed instructions that required the home to be heated to a certain temperature to acclimate the product prior to installation. The installation was done in an unoccupied and unheated home and has proved to be incorrectly installed.For the past seven months, I have done extensive research and contacted Merchants Carpets with my complaints which have not been resolved. I have four letters from licensed contractors who have written that Merchants Carpet is responsible for a poor installation.Merchants Carpet did not follow the VCT install instructions from ******* Flooring and that company is now sending a representative to my home to inspect it.Areas of complaint are:1. No written contract as required by law.2. The product was not the correct product for my needs. No written description of the maintenance needs of the product were provided since its normally used in commercial settings.It required 5-6 layers of acrylic floor covering and machine buffing as a separate cost and routine maintenance step I was not informed of.4. Some tiles lifted, some stuck, some cracked. Licensed flooring and general contractors have indicated the VCT has to be completely removed since it was the wrong product, incorrectly installed due to home temperature, over a an uneven sub floor that may contain asbestos.5.We have a well documented claim that this installation was not done correctly and after six months the bond company, HCC Surety Group is still giving us the run around and saying they are swamped with claims. We have jumped through all the hoops and are looking for other avenues of recourse.
Desired Settlement: All the VCT flooring needs to be taken up possible by an asbestos contractor since its stuck to the existing sub floor.The removed VCT and sub-flooring that will come with it need to disposed of properly.The removed sub floor needs to be replaced.A floor product that is appropriate for the needs of my home(e.g. Sheet vinyl) needs to be professional replaced according to the manufactures directions.If the flooring does contain asbestos, I and my pets must be adequately protected from harm.
Please find the attachments. The letters I have attached are a summary of this complaint. The police report has to do with statements during a telephone call made to me by an agent that Ms. ****** hired to handle her legal matters.
Currently I see no obstacles to arbitration between the BBB, Ms. ******, and myself.