BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for In-Shape Health Club - All Locations include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 152 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||81|
|Total Closed Complaints||152|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Tiffany Black, Manager Mr. Andrew Figueroa, Member Services Lead Ms. Heaven Goins, Lead Member Services Chester Green, Manager Ms. Lisa Hayes, Manager Member Services Mr. Don Lynd, General Manager Ms. Patty Swanson, Director of Member Services
Fitness Centers Health Clubs