BBB Business Review

Text Sizesmallmediumlarge

This Business is not BBB accredited

In-Shape Health Club - All Locations

Find a Location

Phone: (209) 922-0077 Fax: (209) 472-2235 View Additional Phone Numbers 4242 Sports Club Dr, Shingle Springs, CA 95682 View Additional Email Addresses http://www.inshapeclubs.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for In-Shape Health Club - All Locations include:

  • 164 complaint(s) filed against business

Factors that raised the rating for In-Shape Health Club - All Locations include:

  • Length of time business has been operating
  • Response to 164 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

164 complaints closed with BBB in last 3 years | 57 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 66
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 85
Total Closed Complaints 164

Customer Reviews Summary Read customer reviews

1 Customer Review on In-Shape Health Club - All Locations
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 20, 2001 Business started: 01/01/1985 Business started locally: 01/01/1985 Business incorporated: 12/24/1996 in CA
Type of Entity

Corporation

Business Management
Ms. Tiffany Black, Manager Mr. Andrew Figueroa, Member Services Lead Ms. Heaven Goins, Lead Member Services Chester Green, Manager Ms. Lisa Hayes, Manager Member Services Mr. Don Lynd, General Manager Ms. Patty Swanson, Director of Member Services
Contact Information
Principal: Ms. Tiffany Black, Manager
Customer Contact: Mr. Andrew Figueroa, Member Services Lead
Business Category

Fitness Centers Health Clubs

Alternate Business Names
El Dorado Sports Club In Shape In Shape City In Shape Health Spas In Shape Womens In-Shape Health Clubs, Inc. Millennium by In-Shape Millennium Sports Club Sports Club of El Dorado
Industry Tips
How to Flex Your Rights as a Gym Member in California

Customer Review Rating plus BBB Rating Summary

In-Shape Health Club - All Locations has received 3.26 out of 5 stars based on 1 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.