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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cal-Sierra Fence meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Cal-Sierra Fence include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cal-Sierra Fence
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: July 26, 2001 Business started: 01/01/1996 in CA Business started locally: 01/01/1996 Business incorporated: 06/05/2000 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 789133.

Type of Entity

Corporation

Business Management
Mr. Dan Worrell, President Mrs. Julie Worrell, Office Manager
Contact Information
Principal: Mr. Dan Worrell, President
Business Category

Fence Contractors Gates Fences - Wood Contractors - Retaining Wall Chain Link Fence Sales, Service & Contractors Contractor - Ornamental Iron

Alternate Business Names
The Worrell Corporation
Products & Services

Cal-Sierra Fence specializes in residential and commercial fence and retaining wall services.

Industry Tips
Hiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights

Additional Locations

  • 1212 Regina St.

    Rocklin, CA 95765 (916) 259-1830

  • 4483 Pacific St

    Rocklin, CA 95677

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BBB Complaint Process

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Additional Phone Numbers

  • (916) 259-1830(Phone)
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Complaint Detail(s)

1/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Enclosed is my completed complaint form against Cal-Sierra Fence (****** ******, Owner), who I recently hired to replace two retaining walls in my backyard as well as a side gate. Attachment A to the complaint form is a list of the issues I have with the workmanship. At the end of September I retained Cal-Sierra Fence (CSF) to replace two retaining walls and a side gate. Work was originally scheduled for October 17 and 18. Attached is a copy of the proposal/contract between me and CSF in the amount of $3,609 (Attachment B). When we set the start date I told Mr. ****** that it had to be two-weeks out because in order for me to me home during the construction I needed to get approval from my boss to take a couple of days off, and that my supervisor requires 7-10-days advanced notice. One week prior to the start date, CSF informed me that their work schedule was behind so they would not be able to start my job until October 22. A few days before the new start date, I was told that work would be delayed until October 23. I informed CSF via email that if they needed to delay it any further it would have to be put off until the following week due to my work schedule. On the morning of October 22, I received a phone call from the contractor that the CSF crew was at my house and had started work. I did not hear the voice message until later that morning. Also, this surprised me because I was clear when I told Mr. ****** that I wanted to be there while they were doing the work. By the time I arrived home, CSF crew had removed the original retaining wall and was sinking the posts for the upper wall. (Attachments C and D) . As you'II see after reading Attachment A there were problems with customer service and workmanship right from the beginning. ****** said he would stop by later in the day on the first day of construction but never showed up. When the crew finished the job on the second day, they asked for payment. I was told we can' t leave without payment I said that before I paid, I wanted to go over the work that was done with ****** because I had issues with some of the work. The crew lead, Miguel, asked what was wrong. I told him to begin with, the stairs were incomplete-there were no stairs from the ground to the stop of the first level; there were only stairs from the first to second level. They felt the work was complete. We talked about how they would resolve the issue. However, what they ultimately constructions was basically a stool nothing like what I understood was going to be built. During the entire project Miguel was not receptive to anything I said. I made a huge mistake and gave him my check and told him I'd talk to ****** the next day. After all, ****** did say he'd meet me the next day to go over the job. I called ****** twice the next morning and he did not return my calls. I called a third time and left a message saying that this was exactly why I didn't want to pay yesterday- I knew I would never hear from him again. I also said that I was going to put a stop payment on the check. Funny, but that got his attention and he called me back. ****** started the conversation telling me that I should not stop payment because then he would charge me some type of fee he mentioned some sort of fee for stopping payment, or something like that. Against my better judgment and not being familiar with all the laws, I let the payment go through. I continued arguing my issues and he finally agreed to set up a time to meet at my house to go over the job. I received an email from ****** on Friday, October 26 letting me know he stopped by my home without me being there (Attachment E). In his email he actually agreed with me and my complaint about the stool they built as a substitute for lower stairs. On October 27 I sent an email to ****** outlining some of my issues, with pictures so he could see what I was talking about. On October 29, ****** responded to my email. In his email, he actually made statements that support my complaints and provided ridiculous explanations justifying their poor workmanship. For example: I complained that there were chunks cut out of some of the boards and his response was. . .It 's very much a pain to cut the board correctly. . .and that seldom is it needed to make all portions of the wall exactly the same. . .Really? I also asked why he made one wall 3' high and one wall 2' high, when the work order clearly was for two 3-foot high walls. He explained why he and his crew made a unilateral decision to make a work order change without consulting me. He also indicated that I still got the same amount of wall that I paid for. In my opinion, I was overcharged for material and labor due to the fact that they shortened the height of the wall. I was also overcharged for the gate latch. (Attachment F) On Tuesday October 30 ****** finally stopped by my house to discuss my issues. He did admit that things I pointed out were, in fact, valid complaints and that he would send his crew out to make things right. I also learned that his lead crew member had not built stairs for about six years. (Attachment G) It has been almost two months and I have not heard from ******- a sign that he has absolutely no intention of making things right. After a closer inspection of his workmanship, I do not want him to do any further work on my property~ I am already concerned about the integrity of the walls and I do not feel they can do the job correctly and to code based on the work that has already been done.

Desired Settlement: The outcome I would like to have happen would be to get a total refund of the amount I paid so that I can hire another company to fix everything that is wrong with CSFs final product, which I believe involves completely removing and rebuilding the lower wall and rebuild stairs that are safe, to code, and go from the ground to the second level. I also want to do whatever I can to prevent another person from going through what I've gone through. I appreciate any help you can provide.

Business Response: Business' Initial Response
Lets address them one at a time; Regarding start date; We have to complete the previous customers work before leaving to start a new job. We also encounter many things that can delay completion and add time to a job. Digging in rock,hardpan or roots. Weather delays, equipment breakdown etc. It would be nice if we were able to just stick to one schedule but we have to adjust sometimes. The result is with every delay we have to contact between 10-20 customers and let them know a new start date. This is unavoidable in our industry. I can not go to every job and in this case circumstances did not allow it the first day. However, our guys are able to take direction and make adjustments due to their experience and skill. after completion the guys are instructed to walk the job with the homeowner to make sure any adjustments that are needed are made as they are there with tools and materials. Its better to do an extra 2 hrs on site than come back later for a repair. She had the valid stair issue and he did some work to add a lower step. Not what she was thinking but she said that was ok. later she complained so we had to come back. I am very busy and many times i cant return a call rt away. I was not avoiding her call and have never done so. I pointed out the law that states to stop payment on a check is illegal and disputes must be handled through proper channels. I was not charging her anything. She sent emails and later clarified the location of some of the pictures. I offered explanations based on the pics she sent but until i got clarification i was not seeing what she was seeing. Once i saw the job I agreed with her that these were valid and we would address them. The walls were built to retain the existing soil and the 2' high wall was taller than the soil so additional height was not needed. The guys made this call in the field as they are supposed to. I explained that to her when we met and she was ok with it. She just wanted to get the steps fixed and some cosmetic changes. The latch was changed because of the style of steel post we used. The setup she has now is better than any latch to wood application available. She is concerned the wall will not do its job? We warranty all our work and have "some" experience in building these walls over 21 years. What is this opinion based on? We build them correctly to retain the soil. If it fails let us know and you will be the first customer to have that happen. I let her know we would come back and take care of the issues we discussed and we would squeeze it in at the first available opportunity. The guys finished a job early about 1 1/2 to 2 weeks after our visit and went by to do the repair but she was not home and the gate was locked. I assumed the job was done as I heard nothing about it and only found out this morning when I received the complaint. They neglected to tell me as i was not at the office when they returned and the next day it was busy as usual. It is my fault for not confirming completion but I dropped the ball for sure. I have no excuse except to say it fell through the cracks, but not by any intention. We have never let a customers concerns lie, we always address them. We would never intentionally ignore a concern! I wish she would have called but it was not her responsibility and she probably felt we were ignoring her. Her reaction is understandable given the circumstances. We are not willing to give her a refund since we supplied a new retaining wall and fence which is built well and will do as it is intended. Due to circumstances our repair did not get done but we offer to take care of that now. We offer to refund $50 for the cost of the lever latch minus installation as we put in the only one that will work with that post. We offer to pay her $60 for the upper 12" retaining wall board though the posts/concrete were done the same as the lower, they just left off the top board and cut the posts off since it was already above soil line. We will also add in the lower steps, replace the board they cut out around the keystone, and add in the ends to match the other side. This is our offer in all fairness for a miscommunication on our end to make it right for the customer.