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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Cal-Sierra Fence meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Cal-Sierra Fence include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 789133.
Type of Entity
Business ManagementMr. Dan Worrell, President Mrs. Julie Worrell, Office Manager
Fence Contractors Gates Fences - Wood Contractors - Retaining Wall Chain Link Fence Sales, Service & Contractors Contractor - Ornamental Iron
Alternate Business NamesThe Worrell Corporation
Products & Services
Cal-Sierra Fence specializes in residential and commercial fence and retaining wall services.
Industry TipsHiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights
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BBB Complaint Process
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Additional Phone Numbers
- (916) 259-1830(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Enclosed is my completed complaint form against Cal-Sierra Fence (****** ******, Owner), who I recently hired to replace two retaining walls in my backyard as well as a side gate. Attachment A to the complaint form is a list of the issues I have with the workmanship. At the end of September I retained Cal-Sierra Fence (CSF) to replace two retaining walls and a side gate. Work was originally scheduled for October 17 and 18. Attached is a copy of the proposal/contract between me and CSF in the amount of $3,609 (Attachment B). When we set the start date I told Mr. ****** that it had to be two-weeks out because in order for me to me home during the construction I needed to get approval from my boss to take a couple of days off, and that my supervisor requires 7-10-days advanced notice. One week prior to the start date, CSF informed me that their work schedule was behind so they would not be able to start my job until October 22. A few days before the new start date, I was told that work would be delayed until October 23. I informed CSF via email that if they needed to delay it any further it would have to be put off until the following week due to my work schedule. On the morning of October 22, I received a phone call from the contractor that the CSF crew was at my house and had started work. I did not hear the voice message until later that morning. Also, this surprised me because I was clear when I told Mr. ****** that I wanted to be there while they were doing the work. By the time I arrived home, CSF crew had removed the original retaining wall and was sinking the posts for the upper wall. (Attachments C and D) . As you'II see after reading Attachment A there were problems with customer service and workmanship right from the beginning. ****** said he would stop by later in the day on the first day of construction but never showed up. When the crew finished the job on the second day, they asked for payment. I was told we can' t leave without payment I said that before I paid, I wanted to go over the work that was done with ****** because I had issues with some of the work. The crew lead, Miguel, asked what was wrong. I told him to begin with, the stairs were incomplete-there were no stairs from the ground to the stop of the first level; there were only stairs from the first to second level. They felt the work was complete. We talked about how they would resolve the issue. However, what they ultimately constructions was basically a stool nothing like what I understood was going to be built. During the entire project Miguel was not receptive to anything I said. I made a huge mistake and gave him my check and told him I'd talk to ****** the next day. After all, ****** did say he'd meet me the next day to go over the job. I called ****** twice the next morning and he did not return my calls. I called a third time and left a message saying that this was exactly why I didn't want to pay yesterday- I knew I would never hear from him again. I also said that I was going to put a stop payment on the check. Funny, but that got his attention and he called me back. ****** started the conversation telling me that I should not stop payment because then he would charge me some type of fee he mentioned some sort of fee for stopping payment, or something like that. Against my better judgment and not being familiar with all the laws, I let the payment go through. I continued arguing my issues and he finally agreed to set up a time to meet at my house to go over the job. I received an email from ****** on Friday, October 26 letting me know he stopped by my home without me being there (Attachment E). In his email he actually agreed with me and my complaint about the stool they built as a substitute for lower stairs. On October 27 I sent an email to ****** outlining some of my issues, with pictures so he could see what I was talking about. On October 29, ****** responded to my email. In his email, he actually made statements that support my complaints and provided ridiculous explanations justifying their poor workmanship. For example: I complained that there were chunks cut out of some of the boards and his response was. . .It 's very much a pain to cut the board correctly. . .and that seldom is it needed to make all portions of the wall exactly the same. . .Really? I also asked why he made one wall 3' high and one wall 2' high, when the work order clearly was for two 3-foot high walls. He explained why he and his crew made a unilateral decision to make a work order change without consulting me. He also indicated that I still got the same amount of wall that I paid for. In my opinion, I was overcharged for material and labor due to the fact that they shortened the height of the wall. I was also overcharged for the gate latch. (Attachment F) On Tuesday October 30 ****** finally stopped by my house to discuss my issues. He did admit that things I pointed out were, in fact, valid complaints and that he would send his crew out to make things right. I also learned that his lead crew member had not built stairs for about six years. (Attachment G) It has been almost two months and I have not heard from ******- a sign that he has absolutely no intention of making things right. After a closer inspection of his workmanship, I do not want him to do any further work on my property~ I am already concerned about the integrity of the walls and I do not feel they can do the job correctly and to code based on the work that has already been done.
Desired Settlement: The outcome I would like to have happen would be to get a total refund of the amount I paid so that I can hire another company to fix everything that is wrong with CSFs final product, which I believe involves completely removing and rebuilding the lower wall and rebuild stairs that are safe, to code, and go from the ground to the second level. I also want to do whatever I can to prevent another person from going through what I've gone through. I appreciate any help you can provide.
Business' Initial Response