BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Arrow Fence Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Arrow Fence Co. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Alan Harris, President
Fence Contractors Gates
Industry TipsBBB Tips for Hiring a Contractor in California
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Additional Phone Numbers
- (916) 626-3030(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Arrow refused to provide repair service for a gate they installed. Arrow installed an electric powered gate several years ago (approximately 2004). We were satisfied with the job, allowed Arrow to photograph the gate and use it in their portfolio. We also recommended Arrow to several other clients, and showed our fence and its operation to prospective buyers, at Arrow's request. Around 2007, the gate stop operating and we contacted Arrow. They sent a repair person to our house, who informed us it would cost $165 for him to look at the problem. This was the first time we had been told that the visit would cost this much--which was particularly surprising because they expressly timed the visit to coincide with work on a job around the corner from our house. We expected to pay for the repair, but the amount to look at the issue was a surprise and it was the fist time the rate was explained to us. The repair person made a phone call to Arrow then said he would reduce the bill. There were no arguments, no issues. He offered and we accepted. I paid the bill he presented. No other communication occurred. Yesterday (2/8/13) I called Arrow because the fence will not open. The owner returned the call and told me that if we needed a repair, Arrow would not do it. His reason: "In 2007 you did not pay a bill you agreed to pay." I asked if he had the same customer file or if this was a mistake. I was polite, although surprised. He hung up on me.
Desired Settlement: Arrow is a specialty firm. They installed a gate, and it is operated with circuit boards and the like. I am now left with the task of trying to find someone outside of the company who has the knowledge to make this kind of repair. I have never disputed a bill in my life, and did not dispute this one. If I had been told the service charge was $165 for the first hour (which is far in excess of any service charge for an appliance, car repair or doctors visit), I would have at least made a fully informed decision. But I was not until the person making the repair was at my house. I would have paid the bill if he had not agreed to a lesser amount, but he agreed, so I paid the bill I was presented. This is bad faith on the part of Arrow. I have recommended them to several people in the past, but based on this rude and inappropriate action, will never again.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Read Complaint Details
Complaint: Both gate openers installed does not work;charged for service call when should be under warranty for a year;wants to charge more to fix stating pre-existing problem which was never stated prior to starting work;overcharged for installation of intercom since scope of work beyond their capability;had to bring in other contractors.
Desired Settlement: pay for services rendered to get the jof done correctly
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved