Are You the Business Owner of Arrow Fence Co.?
If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Arrow Fence Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Arrow Fence Co. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 436008.
Type of Entity
Business ManagementMr. Alan Harris, President
Fence Contractors Gates
Industry TipsHiring a Contractor in California: Essential Tips
4025 Cincinnati Ave.
Rocklin, CA 95765 (916) 626-3030 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (916) 626-3030(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Arrow refused to provide repair service for a gate they installed. Arrow installed an electric powered gate several years ago (approximately 2004). We were satisfied with the job, allowed Arrow to photograph the gate and use it in their portfolio. We also recommended Arrow to several other clients, and showed our fence and its operation to prospective buyers, at Arrow's request. Around 2007, the gate stop operating and we contacted Arrow. They sent a repair person to our house, who informed us it would cost $165 for him to look at the problem. This was the first time we had been told that the visit would cost this much--which was particularly surprising because they expressly timed the visit to coincide with work on a job around the corner from our house. We expected to pay for the repair, but the amount to look at the issue was a surprise and it was the fist time the rate was explained to us. The repair person made a phone call to Arrow then said he would reduce the bill. There were no arguments, no issues. He offered and we accepted. I paid the bill he presented. No other communication occurred. Yesterday (2/8/13) I called Arrow because the fence will not open. The owner returned the call and told me that if we needed a repair, Arrow would not do it. His reason: "In 2007 you did not pay a bill you agreed to pay." I asked if he had the same customer file or if this was a mistake. I was polite, although surprised. He hung up on me.
Desired Settlement: Arrow is a specialty firm. They installed a gate, and it is operated with circuit boards and the like. I am now left with the task of trying to find someone outside of the company who has the knowledge to make this kind of repair. I have never disputed a bill in my life, and did not dispute this one. If I had been told the service charge was $165 for the first hour (which is far in excess of any service charge for an appliance, car repair or doctors visit), I would have at least made a fully informed decision. But I was not until the person making the repair was at my house. I would have paid the bill if he had not agreed to a lesser amount, but he agreed, so I paid the bill I was presented. This is bad faith on the part of Arrow. I have recommended them to several people in the past, but based on this rude and inappropriate action, will never again.
Business' Initial Response
Read Complaint Details
Complaint: Both gate openers installed does not work;charged for service call when should be under warranty for a year;wants to charge more to fix stating pre-existing problem which was never stated prior to starting work;overcharged for installation of intercom since scope of work beyond their capability;had to bring in other contractors.
Desired Settlement: pay for services rendered to get the jof done correctly
Business' Initial Response