This business is not BBB accredited.Additional Locations
Phone: (916) 303-7145 Fax: (530) 796-3344 3880 Seaport Blvd, West Sacramento, CA 95691
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Farm Fresh To You include:
- 72 complaint(s) filed against business
Factors that raised the rating for Farm Fresh To You include:
- Length of time business has been operating
- Response to 72 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||16|
|Total Closed Complaints||72|
Additional Complaint Information
BBB files contain a pattern of complaints alleging that after cancelling services, consumers are still billed and then sent to collections. In other cases, consumers indicate that they are told during solicitations that the first month is free, however, they are later billed for the "free" delivery. Some allege that after providing salespeople with contact information to receive more information, they are billed for services they did not order.
The company responds in most cases by providing refunds.
We wrote the business on July 9, 2014, requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any and suggested that they include a notice of right to cancel on their contracts which is required by The Consumers' Rights to Cancel Home Solicitation Contracts Act . The company responded to our request on July 16, 2014 and August 1, 2014, indicating that they have no record of a customer cancelling and then being billed. The company explains that they offer a discount on the first box, but the box is not free. They also indicate that their forms include a statement that “this is not an information only request” but since they do not collect payment upfront, customers might not realize that they are signed up for services. The company indicates that they are now implementing a new payment procedure where they are able to collect secure payments at their sales venues. The company states that they are actively working to upgrade their sales methods to implement this new procedure.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMs. Barbara Archer, Communications Manager Carol Barsotti, VP of Farm Fresh To You Mr. Freeman Barsotti, Co-CEO Mr. Thaddeus Barsotti, Co-CEO
Farms - Organic Food Manufacturers, Wholesalers, Distributors
Products & Services
Farm Fresh To You offers the following product(s): Company offers organic fruits and vegetables delivery.
Alternate Business NamesCapay Incorporated
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview