BBB Business Review

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This business is not BBB accredited.

Farm Fresh To You

Additional Locations

Phone: (916) 303-7145 Fax: (530) 796-3344 3880 Seaport Blvd, West Sacramento, CA 95691 http://www.farmfreshtoyou.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Farm Fresh To You include:

  • 72 complaint(s) filed against business

Factors that raised the rating for Farm Fresh To You include:

  • Length of time business has been operating
  • Response to 72 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

72 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 34
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 72

Additional Complaint Information

BBB files contain a pattern of complaints alleging that after cancelling services, consumers are still billed and then sent to collections. In other cases, consumers indicate that they are told during solicitations that the first month is free, however, they are later billed for the "free" delivery. Some allege that after providing salespeople with contact information to receive more information, they are billed for services they did not order.

The company responds in most cases by providing refunds.

We wrote the business on July 9, 2014, requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any and suggested that they include a notice of right to cancel on their contracts which is required by The Consumers' Rights to Cancel Home Solicitation Contracts Act .  The company responded to our request on July 16, 2014 and August 1, 2014, indicating that they have no record of a customer cancelling and then being billed. The company explains that they offer a discount on the first box, but the box is not free. They also indicate that their forms include a statement that “this is not an information only request” but since they do not collect payment upfront, customers might not realize that they are signed up for services. The company indicates that they are now implementing a new payment procedure where they are able to collect secure payments at their sales venues. The company states that they are actively working to upgrade their sales methods to implement this new procedure.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Farm Fresh To You
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: April 05, 2006 Business started: 12/01/1976 Business started locally: 12/01/1976 Business incorporated 12/27/2000 in CA
Type of Entity

Corporation

Business Management
Ms. Barbara Archer, Communications Manager Carol Barsotti, VP of Farm Fresh To You Mr. Freeman Barsotti, Co-CEO Mr. Thaddeus Barsotti, Co-CEO
Contact Information
Principal: Ms. Barbara Archer, Communications Manager
Business Category

Farms - Organic Food Manufacturers, Wholesalers, Distributors

Products & Services

Farm Fresh To You offers the following product(s): Company offers organic fruits and vegetables delivery.

Alternate Business Names
Capay Incorporated

Customer Review Rating plus BBB Rating Summary

Farm Fresh To You has received 3.11 out of 5 stars based on 4 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.