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Northeast California

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Circuitpro TV Service Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Circuitpro TV Service Center include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Circuitpro TV Service Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 24, 1993 Business started: 07/01/2004 in CA Business started locally: 07/01/2004
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
http://www.bearhfti.ca.gov/
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
HomeProducts@dca.ca.gov

Type of Entity

Sole Proprietorship

Business Management
Mr. Carl Windt, Owner
Contact Information
Principal: Mr. Carl Windt, Owner
Business Category

Electronic Equipment & Supplies - Dealers Home Theater

Alternate Business Names
The Service Center
Products & Services

Circuitpro TV Service Center specializes in electronic repairs & tv repair service.


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Complaint Detail(s)

5/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Paid Circuit Pro to pick up and return large screen tv. We noticed immediately upon return of the set that the flat screen was now concave. I bought a 55 inch LG LCD tv (55LW5600) from Best Buy 1 1/2 yrs ago. They delivered it to my living room, took it out of the box, and placed it on my tv stand. The tv has remained in that spot until a week and a half ago, when I had Circuit Pro pick it up for repairs. They were unable to recreate the failure at their site, although I repeatedly explained to them that at my house the tv's connected to the internet (via wireless), but at their site it was not. I suggested they "hook it up" to their wireless router, but they just wanted to return it to me after having the unit plugged in for a week w/o failing. When the set arrived here (they left it on the porch since I was out), we immediately noticed it was damaged, with the top edge of the set clearly no longer a straight line, but instead was bowed. The back metal cover of the set was clearly bent and deformed and the black plastic edge trim had turned white from having been flexed. Although the owner, ****** ******, was receptive to hearing about this at first and suggested I send the photos I took while it was still on the porch, he now claims his delivery people say the set was damaged in that manner when they picked it up. No mention was ever made of that "pre-existing damage" verbally, or in writing, until I sent him the pics. I personally supervised Best Buy's delivery of the new set. The box was undamaged, the unit was shipped vertically, and the set was lifted vertically out of the box and placed on the tv stand. We never relocated the tv or took it down for any reason. I paid to have Circuit Pro pick it up (and re-deliver it) because I didn't want to damage it. Circuit Pro insists that carrying a large screen tv on its side (with the screen in the horizontal plane) cannot damage it in this fashion, although LG's manual clearly says to never carry it in this fashion. When they picked it up, I had suggested to the Circuit Pro guys that they carry it out using the handicapped ramp, but they wanted to walk it down the stairs. I suspect that the up and down jarring of two out-of-sync men stepping on those stairs provided an extra flexure stress, when added to the steady-state weight of the tv, and provided a force sufficient to bend the sheet metal rear cover and permanently bend the flat screen into its now concave shape. (I am an experienced and highly trained (Stanford MS EE) electronic design engineer. I had my own high-tech design & manufacturing company until I retired a few years ago. The weight of this TV, coupled with the additional up/down flexure stress, is, in my opinion, quite sufficient to produce this kind of damage when hand-carried on its side.)

Desired Settlement: Ideally replace the tv. Alternatively, replace the rear cover and damaged trim stip (if possible) and warrant the LCD display against failure for 1 year, since the flexure may have caused a seal leak or these replacement efforts may cause a seal leak which could take some time to reveal itself. This set is LCD and should normally be good for far in excess of that date, under normal wear & tear circumstances (unlike if it wear a plasma type screen).

Business Response: Business' Initial Response
There is only one problem with the above complaint, none of it is true. This call started with this guy calling us over and over again with a problem that might happen once every 2 weeks. We told him repeatedly that we would not be able to help him because of the problem not happening often enough, but after the 7th call each time keeping my employee on the line for a half an hour we agreed to pull the set to the shop and run it there to see if it would act up. It never did. When my employees picked it up, they did as they have done for 15 years, move the set in the upright position, as this is the only sensible way to move it if you want to fit thru the door!!! They also did not bounce down the steps they walked! I have two witnesses that will swear that the cover was bent when they picked it up and that the customer saw it! We tried to bounce around a set that was a junker here with all our might we could not reproduce the damage, the damage matches other damage we have seen that have been jammed by a forklift blade. We have seen this kind of damage frequently in sets that have been damaged by large moving equipment. I'm not sure this customer is trying to be misleading, but saying we left it on his porch because he was not there is a little curios since he asked us to do so, because he was not going to be there and fails to mention this. I have an "a" rating because we are fair and honest. But this claim has no grounds in truth. The only charge to customer was $65.00 for pu,diag,del. I will always settle a claim unless I know for sure the claim is erroneous. And I believe this one is. from: owner circuitpro.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) I do agree my rebuttal was long but I strive for accuracy and felt it important to clarify all the issues raised. I consider myself a peacemaker and have never sued anyone in my entire life. There's been times over the years when I've been harmed and people thought I should have, but in each of those instances I've always seen myself partially at fault and have assumed full responsibility. This time is different. I had no part in incurring the damages to my TV set that were present when CircuitPro returned it here. A year ago I was weed-whacking near my gravel driveway and apparently broke a visitor's car window. It wasn't fun, but I personally replaced the window although nothing directly showed I broke it. As with these damages to my TV set, there simply was no other plausable explanation. We all make mistakes, but accepting responsibility doesn't need to be any more painful than necessary. I have tried to settle this damage issue privately with Mr. ******, and then here through the BBB, but he simply attempts ploy after ploy to wiggle out of accepting responsibility. I feel for Mr. ******'s dilemma in that he probably truly believes his helpers. The facts are simple though. I bought a new TV and had it delivered by Best Buy. I opened the box myself and the top edge was immediately visible. My friend, who's extremely observant of details (he's a collector) was with me and neither of us noticed any defect along the top edge of the set. In fact, it was pristine. The set has never been moved in the year and a half since then. When the set was returned by CircuitPro however, the top edge showed significant and obvious damage. I have repeatedly asked myself: "Is it POSSIBLE that I and my friend didn't notice damage at delivery?". But then I recall Mr. ******'s statement that both of his helpers "noticed this damage upon pickup"! IF that extremely remote possibility WERE true wouldn't those helpers say SOMETHING when they picked up the set? We're not talking about a minor scratch here. They said NOTHING except simply that I'd hear from them the next day. (Days later they hadn't called so I called them..) My friend's find my memory amazing and rely on me to remember things for them, so I'm completely confident my recall is not an issue here. Further, I have no hesitation in swearing before almighty God that they said NOTHING about any existing damages and that everything I've said IS, to the very best of my knowledge, completely true. BTW, regarding the problem I sent in the set to CircuitPro to have diagnosed in the first place, I've been able to resolve it here, in my home, with no equipment. The set has not failed now for weeks after pulling the set's wireless internet adapter, as I had repeatedly suggested to the "deaf ears" at CircuitPro. I am amazed by Mr. ******'s audacity, I guess in desperation, to try to use strong-arm tactics, by expecting me to come hat-in-hand and ask him to replace - at my expense - the visible damages, assume responsibility for any internal damages, and withdraw this complaint as unjustified! I've done nothing wrong, except for trusting him and his company, CircuitPro. Even if he accepts my original offer for restitution as originally stated in this BBB filing, to withdraw this completely true and accurate complaint would be a disservice to other potential customers. I will however, mark the complaint as resolved, if he agrees to those proposed terms for restitution.

Business' Final Response
As usual mr ******** has written a novel on this situation. The guys he is calling liars are getting very disturbed at him calling them liars. These are not irresponsible young kids, one is my 30 year old son and the other is my employee of 15 years and is 40 years old. When they told me this was the way it was when they picked it up I still believe them. They have no reason to lie because whenever they are responsible they always come and tell me. Mr ******** still thinks his tv is the problem, he is also wrong there, the problem is a compatibility issue between the tv and the modem and buying a new internet reciever will not help the issue. No one here has ever lied about any of this. its real simple "it was there when we picked it up". But I will offer one thing to Mr. ******** in the spirit of compromise "even though we did not damage his set! If he would like to pay for the rear cover and the front bezel (our cost of 129.82 total) we will replace them both at no charge, only to settle this matter. Also we will not offer any warranty on anything having to do with his set, since we never charged him any labor or parts for his set... He will need to bring the set to us and leave it for a day, and pick it up when done. also remove this complaint as none of it is true. thanks car ****** circuitpro tv ps this is my only and final offer

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.