BBB Accredited Business since
Phone: (530) 221-2055
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A BBB Accredited Business since
BBB has determined that Circuitpro TV Service Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Circuitpro TV Service Center include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
Type of Entity
Business ManagementMr. Carl Windt, Owner
Electronic Equipment & Supplies - Dealers Home Theater
Alternate Business NamesThe Service Center
Products & Services
Circuitpro TV Service Center specializes in electronic repairs & tv repair service.
3158 Bechelli Ln
Redding, CA 96002 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Paid Circuit Pro to pick up and return large screen tv. We noticed immediately upon return of the set that the flat screen was now concave. I bought a 55 inch LG LCD tv (55LW5600) from Best Buy 1 1/2 yrs ago. They delivered it to my living room, took it out of the box, and placed it on my tv stand. The tv has remained in that spot until a week and a half ago, when I had Circuit Pro pick it up for repairs. They were unable to recreate the failure at their site, although I repeatedly explained to them that at my house the tv's connected to the internet (via wireless), but at their site it was not. I suggested they "hook it up" to their wireless router, but they just wanted to return it to me after having the unit plugged in for a week w/o failing. When the set arrived here (they left it on the porch since I was out), we immediately noticed it was damaged, with the top edge of the set clearly no longer a straight line, but instead was bowed. The back metal cover of the set was clearly bent and deformed and the black plastic edge trim had turned white from having been flexed. Although the owner, ****** ******, was receptive to hearing about this at first and suggested I send the photos I took while it was still on the porch, he now claims his delivery people say the set was damaged in that manner when they picked it up. No mention was ever made of that "pre-existing damage" verbally, or in writing, until I sent him the pics. I personally supervised Best Buy's delivery of the new set. The box was undamaged, the unit was shipped vertically, and the set was lifted vertically out of the box and placed on the tv stand. We never relocated the tv or took it down for any reason. I paid to have Circuit Pro pick it up (and re-deliver it) because I didn't want to damage it. Circuit Pro insists that carrying a large screen tv on its side (with the screen in the horizontal plane) cannot damage it in this fashion, although LG's manual clearly says to never carry it in this fashion. When they picked it up, I had suggested to the Circuit Pro guys that they carry it out using the handicapped ramp, but they wanted to walk it down the stairs. I suspect that the up and down jarring of two out-of-sync men stepping on those stairs provided an extra flexure stress, when added to the steady-state weight of the tv, and provided a force sufficient to bend the sheet metal rear cover and permanently bend the flat screen into its now concave shape. (I am an experienced and highly trained (Stanford MS EE) electronic design engineer. I had my own high-tech design & manufacturing company until I retired a few years ago. The weight of this TV, coupled with the additional up/down flexure stress, is, in my opinion, quite sufficient to produce this kind of damage when hand-carried on its side.)
Desired Settlement: Ideally replace the tv. Alternatively, replace the rear cover and damaged trim stip (if possible) and warrant the LCD display against failure for 1 year, since the flexure may have caused a seal leak or these replacement efforts may cause a seal leak which could take some time to reveal itself. This set is LCD and should normally be good for far in excess of that date, under normal wear & tear circumstances (unlike if it wear a plasma type screen).
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.