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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Thomas Tech Repair include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
The number is 87548.
Type of Entity
Business ManagementMr. Adam Texeira, Owner
Electronic Equipment & Suppliers - Service & Repair Video Games - Service & Repair Computers - Service & Repair
Products & Services
This company offers computer, Iphone, Playstation, XBox, and Wii repair services.
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Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I had them fix my disk drive in my ps3 about 4 months ago and they told me I had a one year warranty.my disk drive stopped loading a game and other were having problems loading and would show discolored when loading every 2 out of 10 times, which is what happened before when it went out.they repairs cost $90 and I gave him tip he told me I had warranty for one year no question asked as long as warranty sticker wasnt damaged (mine is not damaged).called them and was told it was under warranty still and bring it in and they will fix no charge. I took it in and they put in couple games they loaded like I said it will do it 2 out of 10 times. And then my game I brought he tried and wouldnt load and kept freezing the console. They then refused to honor warrenty or even fix it unless I paid them again.the game that wouldn't load stayed inside the console since got it fixed almost 4 months ago..they told me basicly i would have to pay for them to do same work I paid for which is under warrenty..I have read many reviews and they have had bad disk drives and they are aware of it and other customers complained about theirs going out very shortly after they fixed their consoles..I think BUSINESSES should stand behind their warrenty and make the customer happy.since my ps3 is not playing one game I own I have a broke ps3 .
Desired Settlement: I would like atleast my $90 back so I can go get it fixed somewhere else. I wasted $30 in gas I should ask for that since its in same condition was when first brought them the ps3. .
Business Response: The Playstation 3 console in question seemed to be having trouble loading only a single game. The other games we tried loaded with no problems at all, so the problem is most likely with the game disk itself and not the console. The customer seemed satisfied with this conclusion and left without any mention of wanting further diagnosis, a refund, or compensation of any kind.
Problems with Product/Service
Read Complaint Details
Complaint: I brought my Sony Play Station 3 in for a repair on January 7 the employee called me later that day and said it was repaired and that is was a little dusty inside I came by later that day paid $81 total ($65 for the repair plus $15 for them to clean the inside with a solution). In late February the Play Station 3 stopped working again (same symptoms as before). I returned on Monday February 25th dropped it off I received a phone call February 28th from Thomas Tech Repair stating that my Play Station is "toast" U went in on Friday March 1st to pick it up The employee told me the inside was rusted (the mother board specifically) he showed me the rust I asked where they had used the cleaning solution He told me there was no rust the first time it was repaired I feel it is due to the solution
Desired Settlement: I ask for a full refund of the $81 I paid them as I believe the rust that ultimately broke my console is due to the solution they used.
Business' Initial Response
Read Complaint Details
Complaint: Diagnostic Fee Charged, for no or incorrect Diagnosis Attached is the email I sent Thomas Tech Repair: **** Hello, Last month I brought in an xbox360 to you for repair. It was for an RROD issue that I confirmed before I brought it in to you. I paid your $20 "diagnostic fee" and left it off with you.When you looked at it you told me that it wouldn't power up and that there was nothing that could be done to fix the issue. (you also graciously told me that you could take the defective xbox off of my hands at no charge to scrap it which I declined.) I've recently had the unit looked at by a reputable repair company who was able to power the unit up and fix the RROD issue. I asked what the power up issue was and they told me that the power plug just needed to be seated correctly, that some of them are more difficult to make a good connection. I'm writing to request my $20 back from you. To have you plug it in, turn it on without even connecting the power cord correctly and then charge me $20 for no real diagnostic performed is unfair and unscrupulous. My information is below so you can verify that I brought the unit into you. ****** ****** XXX-XXX-XXXX *****@hotmail.com You can send me a Paypal since I paid you cash and am unable to contest the charge. regards, ****** ******
Desired Settlement: $20 "diagnostic fee" refund
Business' Initial Response