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Northeast California

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that RC IPhone Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for RC IPhone Repair include:

  • Length of time business has been operating

Factors that raised the rating for RC IPhone Repair include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on RC IPhone Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 11, 2012 Business started: 07/18/2010 Business started locally: 07/18/2010
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
http://www.bearhfti.ca.gov/
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
HomeProducts@dca.ca.gov

Type of Entity

Sole Proprietorship

Business Management
Mr. Randy Chong, Owner
Contact Information
Principal: Mr. Randy Chong, Owner
Business Category

Electronic Equipment & Suppliers - Service & Repair Mobile Telephone Equipment & Supplies Mobile Telephone Service

Products & Services

RC iPhone Repair specializes in repairing all models of iPhone, iPod, iTouch, iPads, MacBooks, PC, HTC and Blackberry gadgets in the Davis and Sacramento, CA areas.


Additional Locations

  • 218 E Street

    Davis, CA 95616 (530) 756-4080

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

7/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went in to have my Ipad Mini cracked screen repaired by this business. It was done is a untimely manner and had to go through several "faulty" screens before they got it right. (Costed around $200)A few months later, the ipad screen began to have issues with the touch sensitivity (no cracks on the screen, just touch sensitivity) When I brought this ipad to another repair service, they told me the problem was with the screen and that the previous repair service had replaced the original cracked screen with a faulty screen. I then went back to the RC repair and told them the situation. They were not sorry and told me that they could again fix it for only $120 this time. I was not happy and asked that they finish their original job and fix my ipad mini screen properly with a good screen. Seeing that it was their fault that they had used a fault screen for the initial repair, I felt that betrayed that they would again charge me to repair ir with no guarantee of the quality of service. They would not budge and told me that I would have to pay and would not refund me for their mistake.

Desired Settlement: I would like them to either fix my ipad in its current state free of charge (Since I had already initially paid them $200 for the first repair that was not done well)or I would like a full refund so that I can take it to difference repair business.

Business Response: Dear customer,

 
We first repaired your iPad back in September which in all repairs we offer a 3 month warranty period which you had the option to bring it back in time for any kind of defective issue you were having.
 
Anything out of warranty, we will certainly help out our clients with a discount rate which we have offered you but you declined.
 
We cannot refund you the money by our company policy nor repair the device for free except the discounted $120 rate.
 
Thank you,
RC iPhone Repair

Consumer Response: I am rejecting this response because:

 
The service paid for was a for a repair of the ipad mini screen. This repair was not done properly as the screen used to replace my ipad mini was faulty and caused eventual problems that led to its current status. I am only asking that you either finish your initial job properly or refund my money so that I have an another business provide me their service. It does not make sense for a customer to pay a second time to repair a problem that was caused by the businesses's incorrect servicing in the first place. I agreed only for the PROPER repair of my device, which was not done as confirmed by another business. (hence fault screen that would eventually break) You can confirm with your employees but I recall that it took 3 WEEKS and 4-5 different screens to be ordered until it was finally done!
 
It does not make sense for me to pay you again for a second servicing. What if the device were to eventually break again due to replacement with another faulty, poor quality screen? 
 
If you were to take your car to have its tires replaced and they blew out because of a faulty servicing by the business, would you charge the customer again to have it repaired? The answer is no, you would make for it by doing the job correctly this time which is what I am asking of you. 
 
Again, If I were to pay you for a second servicing, I would have no guarantee of your quality of service, and I would have paid enough to BUY or REPLACE my ipad mini at the apple store. I am asking you to make this right. Maybe you could provide more details on the service from September? I was unable to talk to the employees that worked with me at that time (Ray told me they were no longer working there. Is that because they were botching repairs?)
 
Finally, I do not hope that I do not have to seek legal counsel or take this claim to small claims court myself like I have done in the past with several mall business that have wronged me. I am trying to work to a mutually agreeable and FAIR  compromise in the interest of saving us both time and money.  I sincerely hope that I do not have to escalate my actions and we can work something out
 
-Andy

Business Response: As again in the past, our company policy states a 3 month warranty we carry out for all of our repairs for any internal malfunction issue will be warrantied.

 
Further to say, you have caused harassment to our company and myself which I find it very unnecessary when we have tried to help you out intendedly on discounting the repair and parts. If you are seeking civil court then you will be charged with misconduct of business and harassment which will be applied to you on legal charges of a restraining order.
 
 
Thank you.
 
 

Consumer Response: I am rejecting this response because:

 
The business does not understand my situation and is refusing to refund me for a failure to provide initial service that was paid for. They are repeatedly asking me to pay for another service, which has a lack of guarantee of service. (A 3 month warranty can easily be misleading, as a faulty screen can break even 6 months to a year after it has been installed). Furthermore, they claim that I am harassing them when I have NOT issued any illegal threats of violence nor misconduct and communication with the business remains "2-way". 
 
While I appreciate that the business has responded, it unlikely that they will compromise with me as this time. Therefore I am rejecting their response. at this time

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.