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BBB Accredited Business since
Phone: (916) 740-7738 4322 Anthony Ct #4, Rocklin, CA 95677
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Professional, fully licensed video game console repair. We fix red rings, yellow lights, and disc read errors on all major gaming systems.
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A BBB Accredited Business since
BBB has determined that Game on Console Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Game on Console Repair include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
The number is 86888.
Type of Entity
Business ManagementMr. Jason Karsokas, Owner
Electronic Equipment & Suppliers - Service & Repair Video Games - Service & Repair
Refund and Exchange Policy120 day warranty on virtually all repairs.
Service AreaLocal Northern California, Nationwide by mail.
Products & Services
Game on Console Repair specializes in video game repairs mainly for Xbox, Xbox360, PS3, and Wii systems.
4322 Anthony Ct #4
Rocklin, CA 95677 (916) 740-7738 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Game On Console repair is a business that provides serivies to repair game systems. I took my own PS3 to be repaired & once it was returned it worked for 2 days & stopped working. Took it back & he told me the systems power supply died. Initially I paid $40 for the diagnostic & $60 for the official repiar. ***** offered me a deal for a refurbished system for $60. The refurbished system worked for a while then the HDMI went out. Took it back to ***** & I was told i needed to purchase a new cord for the picture which i did. Some weeks after that the same issue i had with the 1st system i brought in had happened. The power wasnt working. Im not a tech savvy person which is why i kept taking it in to ***** because it had the warranty on it. When i called to check the status of the refurbished system he told the warranty was voided because the factory seal had been opened which i had not. He told me HIS tech found this out when usually he performs the repairs. The factory seal being broken was new info to me since i never touched it. Being that the system was used when i purchased it, i refuse to pay for something i didnt do. DO NOT TAKE YOUR GAME SYSTEMS TO GAME ON CONSOLE REPAIR. THEY ARE NOT SKILLED IN THE AREA THEY SAY THEY SPECIALIZE IN!!!
Desired Settlement: I would like my game system to be repaired once & for all & will discontinue business with Game On Console repair ASAP!
As outlined by the customer we have performed multiple different repairs on multiple systems for this customer all for the price of a discounted refurbished unit. This warranty has now expired by time and the warranty terms outlined in the invoice from August, it is now mid December.
Sure, his was pretty basic because as you can see it was a custom discounted invoice. I only charged him $60 for the replacement, but it clearly shows the date which technically it expired Dec 6th. By the customer's own admission we've already repaired it after he bought it and it states that only one repair is covered. Of course the biggest reason is the state it was handed in; basically pick a reason why it's void. I'll attach two photos as well, one how the PS3 should look when the warranty is intact and another of his as it was handed in.