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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Alpha Copier Service include:

  • 8 complaint(s) filed against business
  • Failure to respond to 7 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Alpha Copier Service include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Alpha Copier Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 03, 2006 Business started: 11/03/2006 Business started locally: 11/03/2006
Type of Entity

Sole Proprietorship

Business Management
Mr. Ray Perez, Owner Sophia Angelina Jacob Daniel Elijah Martinez, Sales
Contact Information
Principal: Mr. Ray Perez, Owner
Business Category

Electronic Equipment & Suppliers - Service & Repair Security Control Equipment & System Monitors Copiers & Copier Supplies Office Furniture & Equipment - Repair & Refinishing Office Supplies

Additional Information

According to a complaint received by BBB, this company offers the sale of security systems. Companies offering the sale or installation of security systems in California are required to be licensed by the Bureau of Security and Investigative Services. As of May 29, 2014, BBB has been unable to locate a license for Alpha Copier Services or the owner, Ray Perez.

BBB advises that consumers verify licensing before entering into agreements for purchase or installation of security and alarm systems. To verify an alarm company license, contact the Bureau of Security and Investigative Services at (916) 322-4000, or http://www.bsis.ca.gov/online_services/verify_license.shtml.

Licensing

Companies offering the sale or installation of electronics (e.g. microwave ovens, televisions, radios, audio or video recorders or playback equipment, including telephone answering devices, video cameras, video games, video monitors, facsimile machines, copiers, or computer systems) are required to be licensed by the Bureau of Electronic Appliance Repair. As of September, 22, 2014, BBB has been unable to locate a license for Alpha Copier Services or the owner, Ray Perez.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.