If yes, click here to login.
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
3337 Sunrise Blvd Ste 8
Rancho Cordova, CA 95742 Directions
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB's Business Review on this business is currently being updated. Therefore BBB cannot provide you with any information at this time.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Hasn't installed the refrigerator according to the manficaturer instructions. Used his own panels instead of using orginal manifacturer's panel. Hired Kitchen Art to the kitchen remodelling work. THe agreement was signed on 04/16/2012. According to the agreement he has to use the cabinets from Ultra craft and install the appliances. Unfortunately he has used the panels that are not from Utltra craft. Because of this the one of the cabinet don't loke right. It has got "wave" like appearance. When I brought to his notice he agreed to come and fix it, but till now it is not fixed. The refrigerator is not installed according to manufacturer's instructions. The panels don't line up. The service technicians finding is that the refrigerator's legs have to be properly adjusted for the panels to align.
Desired Settlement: The defective cabinet has to be replaced or at-least it has to be fixed to correct the "wave" like appearance on the outside of the panel. For refrigerator, the legs have to be adjusted. If this is not possible, he needs to pay $100 for a different contractor to complete the job.
The explanation below is in respond to your letter dated 12-17-2013.
(The consumer indicated he/she DID NOT accept the response from the business.)
1- Cabinet issue,
I am rejecting this response because:
For the side panel:
The contractor wanted to install a panel over the defective panel. This is not a professional way of installing the cabinet. If I have agreed to pay $110, I'll pay the contractor that amount if he can remove the defective panel and install the new panel.
For the refrigerator:
He is willing to pay based on some conditions. I'm sure the contractor will find reasons to pick on something and refuse to pay the money. I want the contractor to pay another installer the money for him to fix it. What ever the new installer does, I'll go wit it.
There are also other things he hasn't done according to the spec like installing non manufacturer parts for the roll outs under the island and also some of the backboard and panels were not from the original manufacturer. I'm ok with these things since they don't show up, However I would like to get the panel and the refrigerator issues to be resolved.
Business Response: Company states that they would like to go to arbitration.
[A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, , and find that arbitration is necessary.