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BBB Accredited Business since
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We Install Seamless and Standard stick Rain gutters and is a Certified "Gutter
Glove" Leaf guard Dealer and Installer, We are contracted to install new gutters and leaf
guards on private homes and commercial properties. We do repair on existing
gutters. Customer service is first, we will go the extra mile, and do more than the customer
expects, “TNT Rain Gutters” is committed to doing high
quality work at a fair price. We do not leave a job site until the work area is
clean and the customer is fully satisfied.
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A BBB Accredited Business since
BBB has determined that TNT Rain Gutters meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for TNT Rain Gutters include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 838143.
Type of Entity
Business ManagementMr. Thomas Tufts, Owner
Contractors - Gutters Gutters & Downspouts Gutter Cleaning
Products & Services
TNT Rain Gutters sells the following brand(s): Gutter Glove gutter guards, Last Time gutter products
Method(s) of PaymentCash or check
Refund and Exchange PolicyIf it is our fault we will fix it, no charge
Alternate Business NamesTNT Rain Gutters Inc.
Products & Services
TNT Rain gutters is a Rain gutter installation, repair, and Gutter Glove installation business contracted to install new gutters on private homes and commercial properties. We do repair on existing gutters and have a subcontractor who handles gutter cleaning.
Industry TipsHiring a Contractor in California: Essential Tips
639 52nd St.
Sacramento, CA 95819 Directions
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Additional Phone Numbers
- (916) 202-2926(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I hired TNT Rain gutters to fabricate and install rain gutters on my 1200 square foot home. The owner and leader install, *** *****, went over the plan to put gutters on my house with no problems. After TNT measured and planned out where the gutters were to go they waited for 4 hours until the fabrication machine arrived. While they waited for the gutter machine to arrive they constructed all the downspouts for the house. After they constructed the downspouts they waited around for a couple hours. When the machine arrived TNT worked to approximately 1700 hours Day 1 and was not complete. They advised me they would return the following day around 0900 hours. The following day TNT arrived and worked till approximately 1700 hours when they advised me the work was complete, I did a brief walk around with *** ***** but it was getting dark and not able to give a full assessment of the work. I paid TNT Rain gutters $ 1,176.00 for the fabrication and installation of gutters and downspouts.Approximately 4 days later, after the glue had dried, I wanted to test the gutters to make sure they did not leak. I took a garden hose on low flow and placed it on my roof to simulate light rain conditions. After placing the hose around all areas where downspouts were located I saw that 5 out of the downspouts are leaking and 1 gutter seam was leaking.I advised *** ***** of the situation and took pictures of all leaks and send them to him via text message. I also called him and spoke with him about all the leaks. He advised me he would come out and repair the leaks.The following afternoon I got home and checked out the repair work of *** *****. I found some downspouts with gaps from the gutters, large glops of glue on the seams of downspouts, and obvious holes which would still cause leaks.I immediately called *** ***** and asked him to come by so I could show him my concern and what I was talking about.*** ***** arrived irritated and I showed him all my concerns of how it was very sloppy and they still leaked
Desired Settlement: *** ***** does not return phone calls, fix the gutters he installed 1 week ago, nor does he follow his own contract of a 2 year guarantee.I feel without a doubt I have given *** Tuft reasonable time and notice to correct the situation and he refuses. I would like to request a full refund in the amount of $1,176.00 since full service was not rendered nor did he follow his own contract.
Business Response: We were hired to install 129’ of 5 Inch OG style rain gutters on ***** Lawrence house. The roof and facia board where installed incorrectly however, we were able to do the job . When we were finished I ask the homeowner to do a walk around with me to verify the job was done the way he wanted it. He was happy with the job and wrote a check to pay for the services. Several days later the customer called. He was unhappy because he said all the downspouts and a corner where leaking and he wanted me to extend the length of one of the downspouts. I made an appointment to come to the house to fix what he was talking about. When I got to the house nobody was home but I understood what ***** wanted. I added an extension on the downspout he wanted made longer. Then I checked the downspouts for leaks I found one leak coming from an outlet nipple not a downspout. I fixed the leak and decided to put an extra layer of sealer over all the downspout joints to be sure they would not leaking. Then I looked at the corner he said was leaking. There was about ½” of water in the inside bottom of the corner I did not see any leakage. The dripping I did see was coming back side of the gutter. I determined the leak was coming from the roof where ***** earlier laid the garden hose and had nothing to do with the gutter installation. I continued to check the entire gutter system to make sure there were no problems and things were installed correctly. Several hours later I got a call from *****. He was upset that I put extra sealer on the downspout joints. He said the way the joints looked was unacceptable and he wanted his money back. I drove back to his house He insisted the downspouts where still leaking then he stuck a garden hose in the gutter, turned on the water and pointed to a corner on the downspout where he said it was leaking I could not see any leakage where I earlier resealed the joint. He couldn’t show me where there was any leakage. Then he told me he wanted a refund and the new gutters removed or he was going to file a complaint with the BBB.. I figured he was trying to intimidate me into giving him a refund so I told him the “go ahead and file the complaint” and left. As I drove off he ran alongside my truck yelling “I am going to Sue you. See you in court.”
I am rejecting this response because: the gutters still leak at the corners of downspouts and he has a 2 year guarantee, so he still needs to make sure they do not leak. He refused to fix it, so he can fix or go the route to get my money back due to the fact he doedema not follow is contract. I am more than happy to show him where the leaks are during more daylight hours.
Consumer Response: I am rejecting this response because: the gutters leak and need to be fixed. I'm more than willing to show where all leaks are again.
Business Response: Business states that they are willing to re-asses the the work done and see if there are any issues that need to be taken care of. Business is only asking that they are treated with appropriate respect when at the residence. Business is currently busy and occupied with other jobs. The next available time would in two weeks. Consumer may contact the business to make an appointment.
Problems with Product/Service
Read Complaint Details
Complaint: Did not fix leaky gutter. Damaged my property. Did not refund to cover the cost of the damage. Tried to over charge. Hung up when complaint registered ***, proprietor of TNT Rain Gutters, Inc, gave me an estimate of $200 to stop a downspout leak on the patio and a gutter leak at the carport on the side of the house. We agreed to doing the job beginning at 8:00 AM on 10/14/13. He arrived more than 30 minutes late, began working but was continually interrupted by phone calls and conversations. He recommended a rain chain for the patio, something I can do myself. He worked on the carport and installed a downspout. He left the property for more than 3 hours, returned and spent a great deal of time on the phone. When he left for this interruption of work, he scraped and damaged my retaining wall. I gave him materials to repair it and said I would paint it. The damage was greater than what how showed me because it was hidden by his truck. At the end of the day, he presented me with a bill for $255. I said the estimate was for $200, and he did not spend much time working on my gutters. Angrily, he changed the bill to $200. The next day I still had a leak, and I discovered 3 broken bricks that are inlaid along the driveway where he parked. I called him, complaining about the bricks. He admitted doing the damage and offered to fix it. He added that I got "a heck of a deal". I told him he worked less than two hours, I still have the leak, and he damaged my property. He hung up on me. The next day I called and left him a message requesting a refund to cover damages and to fix my leak. He waited 2 weeks and cashed my check. He did not return my call or offer a refund.
Desired Settlement: I want a full refund less the cost of materials, which was one new downspout and 4 straps (he used existing old and dirty connectors and angle pieces).
(The consumer indicated he/she DID NOT accept the response from the business.)
Consumer Response: I have not received a response from this company. I have expended $125 additionally to fix the leak. I hereby request a full refund.
(The consumer indicated he/she DID NOT accept the response from the business.)