BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Wilson Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Wilson Construction include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Steven Wilson, Owner
Contractors - General Patio, Porch & Deck Enclosures Wheel Chair Lifts & Ramps Awnings & Canopies Siding Materials Carports
Industry TipsHiring a Contractor in California: Essential Tips
8231 Alpine Ave Ste 6
Sacramento, CA 95826 (916) 456-7171 (866) 706-7171 (916) 468-8921 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (916) 456-7171(Phone)
- (916) 468-8921(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I am seeking your assistance in this matter since efforts on my part to resolve it with Wilson Construction has been fruitless. I have enclosed a copy of the letter I sent to them registered mail on July 12, 2013. I also phoned twice and left messages. I did not receive a reply to either letter or phone messages. Also enclosed is the only documentation I ever received from them. I have also enclosed proof from my credit card company that I had paid Wilson in full. -------------------------------------------------- In July of 2011 your company replaced the leaking roof on ******* *******'s mobile home at ** ***** ****** Drive, ****** for which she paid you $8,644.00 with her credit card. Between July 2011 and March 2012 your company made at least five visits to her home to work on the roof which never stopped leaking, even to this day. As a result, a significant amount of her clothing and other personal belongings have been destroyed. On the last of these visits, one of your workers named ****** asked her, "Do you want me to lose my job?" She replied, "No". He then said, "Then don't call my company again". She hasn't called since even though the roof continued leaking. She has no record of receiving any of the following required paperwork from Wilson Construction: Written estimate of work to be performed and cost of that work Contract Work orders Warranties on workmanship Evidence of your liability insurance coverage Receipt for payment We are requesting copies of all the above referenced documentation be sent to her home by no later than Thursday July 19th and that your company corrects the roof leak or leaks by no later than July 31, 2013 with documentation of the new work and all associated warranties and other paperwork. In the event this problem is not addressed in a timely fashion, we will notify the Contractors State License Board in Sacramento, the local Better Business Bureau, the Marin County District Attorney's Office Consumer Protection Unit and the California Department of Consumer Affairs for assistance. Thank you for your prompt attention to this matter.
Desired Settlement: Correct the roof leak or leaks with documentation of the new work and all associated warranties and other paperwork mentioned.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|9/28/2012||Problems with Product/Service|