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BBB Accredited Business since

Planet Construction

Additional Locations

Phone: (916) 317-3330 Fax: (916) 647-0483 1347 Main Ave, Sacramento, CA 95838 http://www.planetca.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Planet Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Planet Construction include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Planet Construction
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 28, 2011 Business started: 05/21/2009 Business started locally: 05/21/2009 Business incorporated 11/04/2010 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 959686.

Type of Entity

Corporation

Business Management
Mr. Vitaliy Semenov, Owner Mr. Vadim Semenov, Partner
Contact Information
Principal: Mr. Vitaliy Semenov, Owner
Business Category

Contractors - General Construction & Remodeling Services Bathroom Remodeling Kitchen Cabinet Refacing Kitchen Remodeling

Alternate Business Names
Power UP Development, Inc.
Products & Services

Planet Construction is a full-service design/build company.

Industry Tips
Hiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights

Additional Locations

  • 1347 Main Ave

    Sacramento, CA 95838

  • 3713 Driver Way

    Antelope, CA 95843 (916) 919-6969 (916) 317-3330

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Not showing up for work as scheduled, work not supervised, poor performance, not responding to customer calls and emails, no reponsibilty. We have kitchen & bathroom remodel. The bathroom rough plumbing has taken over a month and a half and is not yet ready for the next phase. The work began on the second week of August and we are still without bathooms. They crew either does not know how to proceed or do not have the expertise to perform specific jobs listed in the contract. Our house is without bathrooms now for almost 2 1/2 months and this has taken its toll on our day-to-day lives.

Desired Settlement: Finishing the work as promised, actually showing up for work as scheduled and living up to all their promises. Our rental has ended and my wife is due to have surgery but the house is not at all livable. They are full aware of our situation but fail to show up and do the work.

Business Response: Initial Business Response
All work by Planet Construction was scheduled in a timely fashion and due to the fact that the customer lives in a condominium with a Home Owner Association which delayed the project because there was dry rot found and the Home Owner Association is responsible for fixing the dry rot, to which approximately a month has passed and the Home Owner Association is not complete which is delaying the project. On 9/30/13 customer was emailed and asked to give us a call back to discuss further progress and to talk about the promised schedule to which there was no response. The customer is expecting us to finish a project that takes weeks of preparation and months of work in an unreasonable amount of time. Above all prior to start of project customer agreed that they would not be living on the property due to no bathrooms or kitchen that would be available for everyday use. Resolution: Planet Construction will proceed with the project and finish the project by the allowed approximate completion date of 11/22/13 which is stated on the Home Improvement Contract that the customer has originally agreed to and signed.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.) what a coincidence!! As I received this email today, their plumber didn't show up at all as scheduled. The kitchen is finished because of my husband's diligence, effort and management. There is still so much left to do - don't see how.

Final Business Response
Planet Construction will be working very diligently to complete the project by the allowed completion date specified on the contract. Planet Construction has completed the kitchen.