Are You the Business Owner of Pace Construction Services?
If yes, click here to learn about BBB Accreditation.
This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Pace Construction Services include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 638831.
Type of Entity
Business ManagementMr. Larry Pace, Owner Mrs. Metha Pace, Owner
Contractors - General Home Improvements - Additions Construction & Remodeling Services
Products & Services
Pace Construction Services offers the following product(s): Company offers construction services.
It is our understanding that this company does not have an up-to-date state regulatory license as generally needed for this industry. When we receive information that the company's license is current and in good standing, or it is determined that a license is not needed, our report will be updated accordingly.
Products & Services
Pace Construction in a general building contractor that performs installation and remodeling services.
Industry TipsHiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights
THIS LOCATION IS NOT BBB ACCREDITED
3700 Bolivar Ave
N Highlands, CA 95660 (877) 559-7223 Directions
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (916) 349-1269(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Project: Bathroom Remodel Install RANE Walk-in-Tub Work done: May 17, 2011 - June 7, 2011 Total Cost : $12,200.39 Paid as follows; 5/17/11 Down Payment $1,000 (Chase Check # 1022) 5/31/11 $8,000 (Bank of America Check #5756) 6/7/11 $3,200.39 (Bank of America Check #5759) about a week ago I discovered that my walk-in-tub was not retaining water because of a leakage from the door of the tub. I called and left a message for ***** Pace to contact me as soon as possible. I was especially concerned since I am seventy-seven years old and have recently had surgery for a complete left knee replacement. I have had two previous back surgeries, a rotator cuff surgery of my left shoulder and a right knee replacement. I am disabled and have great difficulty going upstairs to use another bathroom. No luck, *****, have not to date called me to set up any appointment. Yesterday0, I left ***** a second message and still have not heard from him. I desperately need help so I can bathe. Let me know should you need any further information.
Desired Settlement: I would like the leaks repaired. I do not want any water damage.
THIS IS TO CONFIRM THAT THE COMPLAINT HAS BEEN RESOLVED. ***** CALLED ME ON JULY 29 AND LEFT A MESSAGE ON MY PHONE THAT HE JUST RETURNED FROM VISITING RELATIVES IN MICHIGAN.
Problems with Product/Service
Read Complaint Details
Complaint: Unit malfunctions unable to get the merchant to respond to my calls and emails Problem Date 10-21-2012 Purchase Date 06/28/2010 Contract #XXXXX Payment Amount $12450.00 Check Unit malfunctions and merchant fails to respond to phone calls or emails Electrical not done to code
Desired Settlement: Need the unit to be repaired and the electrical work redone to code
Business' Initial Response